Insurance Officer

Platform Housing Group; West Midlands Combined Authority; Remote; GBP 32,000 - 36,000; Full time

Job summary

Join a leading social housing association as an Insurance Officer, working from home with occasional office travel. In this 6-month fixed-term role, ensure adequate insurance for business activities while improving efficiencies. You will handle claims management, liaise with various internal and external contacts, and contribute significantly to the team's success. Embrace a rewarding career pathway with substantial employee benefits.

Benefits

Up to 28 days annual leave plus bank holidays

Medicash membership for employees

Health Cash Plan for dental and optical

Learning and Development opportunities

Employee reward and recognition scheme

Qualifications

• Proven experience in insurance claims management and investigation.
• Ability to maintain accurate records and manage audits.
• Strong aptitude for customer relations and communication.

Responsibilities

• Manage insurance inbox and handle related inquiries professionally.
• Coordinate investigations into liability claims and prepare witness statements.
• Collaborate with stakeholders including brokers and loss adjusters.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Results-Driven

Education

Experience in Insurance Claims Management

Job description

Salary £32,001 - £35,557 per annum (depending on experience)

Location Home based Midlands (with occasional travel to Solihull/Worcester offices as required)

This is a Temporary , Full Time vacancy that will close 6 days ago at 12:00 BST .

The Vacancy

Join our team as an Insurance Officer!

We are delighted to offer an exciting opportunity for anInsurance Officerto join our innovativeGroup Insurance Teamon a 6 Month fixed term basis.

This is a varied role where you will be supporting the teamto ensure our insurance is adequate and appropriate for our business activities while continually seeking ways to improve and deliver efficiency.

In this role, you will manage the insurance inbox, handling a range of insurance-related enquiries efficiently and professionally. You will coordinate investigations into liability claims, assessing their validity and merits while liaising with all relevant parties to prepare witness statements. Additionally, you will stress-test evidence, summarise findings, and maintain comprehensive records to support the team’s operations.

Collaboration is key, and you will work closely with colleagues across the organisation as well as external stakeholders such as brokers, insurers, loss adjusters and claims investigators. Your strong communication and customer service skills will help you establish and maintain productive working relationships, contributing to the success of the team.

If you’re a confident, organised professional with availability to join us from July 2025, we’d love to hear from you.

Some of the things we are looking for:

• Experience of working in a similar insurance claims management role
• Experience of investigation and/or loss management in construction, maintenance, personal injury and Public Liability.
• Experience of maintaining accurate records, audit trails and databases
• Excellent time management and organisational skills, able to prioritise workload
• Be results driven and self-motivated to deliver against deadlines and targets
• The ability to ask the right questions and to listen to the responses

While this role is home-based, you should be able to travel and work from Group offices/other locations approximately two days per month. Our Group offices are located at Birmingham Business Park, Solihull and Central Park, Worcester.

Some of the great benefits we can offer you:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to apply:

If you’re ready to take the next step in your career with a forward-thinking organisation committed to investing in people and communities for a stronger, more sustainable future, simply click“apply now.”You'll be prompted to complete a short online application and upload your current CV.

For more details about the role, please refer to the attached job description or feel free to contact us via [e-mail]

Interviews:

We aim to hold virtual interviews for this role during the week of 9th June and will contact shortlisted applicants to arrange a suitable interview.

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

People Matter

We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.

Own It

Own It

We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.

One Team

One Team

We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.

Be Brave

Be Brave

We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Sorry - this vacancy is no longer available.