Insurance Officer

Dunnebier; Oxford; On-site; GBP 30,000 - 37,000; Full time

Job summary

An insurance firm in Oxford is seeking a Claims Handler to investigate and process claims, primarily related to Public Liability. The candidate will negotiate settlements, gather evidence, and ensure compliance with legal and procedural standards. Essential qualifications include experience in claims handling and knowledge of Highway Law. This role requires strong communication skills and the ability to work independently.

Qualifications

• Proven experience in insurance claims handling.
• Knowledge of Highway Law and relevant insurance procedures.
• Strong written and verbal communication and negotiation skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Sound judgment in complex, sensitive matters.

Responsibilities

• Administer and determine insurance claims, negotiating with all parties involved.
• Calculate and process compensation or recovery as appropriate.
• Investigate claims using council systems, colleagues, and external sources.
• Clearly document reasoning and ensure legal and procedural compliance.
• Identify and escalate potentially fraudulent claims.

Skills

Experience in insurance claims handling

Strong written communication

Negotiation skills

Knowledge of Highway Law

Proficiency in MS Office

Ability to manage deadlines

Job description

Duration: 6 months

Hours: 37 hours per week

Salary: £30,559 £36,124

Hourly PAYE Rate: £15.84

Main Purpose of the Role

To investigate, assess, and process insurance claims (mainly Public Liability Highways related) against the client. The role involves interacting with claimants, gathering evidence, negotiating settlements, and ensuring fraud prevention.

Key Responsibilities

• Administer and determine insurance claims, negotiating with all parties involved.
• Calculate and process compensation or recovery as appropriate.
• Investigate claims using council systems, colleagues, and external sources.
• Clearly document reasoning and ensure legal and procedural compliance.
• Identify and escalate potentially fraudulent claims.
• Occasionally handle other claim types: Motor, Property, General Public Liability.
• Undertake additional tasks to support the wider Insurance Team.
  
  

Essential Requirements

• Proven experience in insurance claims handling.
• Knowledge of Highway Law and relevant insurance procedures.
• Strong written and verbal communication and negotiation skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Sound judgment in complex, sensitive matters.
• Ability to work independently, manage deadlines, and maintain accurate records.
  
  

Desirable

• Experience in a Local Government setting.
• Ability to drive with a clean UK licence.
  
  

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