Insurance Officer

TieTalent; Grimsby; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government council in Grimsby seeks an Insurance Claims Administrator. This role involves managing insurance claims, supporting internal teams, and liaising with various stakeholders to ensure efficient claim handling. Ideal candidates will possess strong administrative skills, excellent IT abilities, and a keen attention to detail. Training on insurance processes provided. Join a supportive environment with flexible working and a variety of perks.

Benefits

Generous leave entitlement

Local government pension enrolment

Salary sacrifice schemes

Wellbeing support

Training and development opportunities

Qualifications

• Experience with insurance processes desirable but not essential.
• Ability to work independently and manage multiple tasks.
• Integrity and adaptability are essential qualities.

Responsibilities

• Manage insurance queries and claims.
• Liaise with insurers, brokers, and public.
• Monitor the insurance inbox and register new claims.

Skills

Strong administrative experience

Excellent IT skills

Strong communication skills

Problem-solving abilities

Attention to detail

Job description

Could you be the person who helps protect the council by managing insurance claims and making sure the right cover is in place when it matters most?

If youre someone who has a keen eye for detail, enjoys working with data, and thrives in a role where communication and problem-solving are keythen this could be the perfect opportunity for you.

Whats the role all about?

This is a varied and rewarding role where youll be responsible for delivering a full range of insurance services across the council. Youll be the first point of contact for insurance queries and claims, supporting internal teams, schools, elected members, and external partners. From managing claims and interpreting policy documents to supporting procurement and renewal processes, your work will help ensure the councils insurance function runs smoothly and effectively.

What will your day look like?

Your day will be a mix of communication, coordination, and analysis. Youll monitor the insurance inbox, register new claims, and update systems like LACHS. Youll liaise with insurers, brokers, solicitors, and members of the public to ensure claims are handled efficiently. Youll assess the quality of information provided, escalate complex cases, and support the Senior Insurance Advisor with Freedom of Information requests and complaints. Youll also provide guidance on insurance queries and help promote risk management across the council.

Who are we looking for?

Were looking for someone with strong administrative experience and excellent IT skills. Although a solid understanding of insurance processes and regulations will be desirable, it is not essential and we will provide you with extensive training on insurance processes. Youll be confident working independently, prioritising tasks, and communicating with a wide range of audiences. Integrity, adaptability, and a proactive approach are essential.

Key Dates

Closing date - 7 September 2025

Interviews 22 September 2025

We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.

You will also have access to our exclusive RewardNEL platform.

This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.

NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.

Do you need support?

If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.

Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

Get to know us better Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.

We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.

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