Insurance Credit Controller (Hybrid) – Lloyd’s Market

AXA; Ipswich; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Diversity & Inclusion initiatives

Family-friendly leave benefits

Employee networking groups

Industry recognition programmes

Job summary

AXA XL in Ipswich is seeking a Credit Controller to join the UK & Lloyd’s Credit Control Team. Based in our Ipswich office with hybrid working, you’ll manage credit control on a designated portfolio, drive collections, and support underwriting with detailed reporting.

You will work with colleagues in India and across functions to ensure timely cash collection, reconcile accounts, and escalate material issues. Strong analytical and collaboration skills are essential.

Qualifications

• Experience in credit control within the insurance industry is preferred.
• Ability to manage overdue receivables and unallocated cash with attention to detail.
• Strong communication and reporting for monthly packs and debt reviews.

Responsibilities

• Deliver effective, robust credit control on a stated portfolio with consideration of commercial and underwriting relationships.
• Demo ownership for investigation, progression and resolution of material cases impacting overdue receivables and unallocated cash metrics.
• Provide clear commentary for monthly reporting packs and debt reviews by the line manager.
• Adhere to Credit Control service offerings and procedures, selecting broker contact methods and escalating as needed.
• Handle day-to-day operations with AXA XL brokers including monthly reconciliations, query management and escalation of material overdue premiums.
• Contribute to underwriting reporting packs, evidencing actions performed and highlighting cases needing underwriting leverage.
• Collaborate with AXA XL colleagues in India to share skills and resolve unallocated cash queries in Ipswich.
• Support continuous improvement and technology like e-accounting, internal query tools, and Smart Match.
• Ensure competence across all accounting platforms used by the Credit Control team and comply with controls.

Skills

Credit control

Insurance industry

Stakeholder management

Analytical skills

Team player

Hybrid work

Job description

AXA XL in Ipswich is seeking a Credit Controller to join the UK & Lloyd’s Credit Control Team. Based in our Ipswich office with hybrid working, you’ll manage credit control on a designated portfolio, drive collections, and support underwriting with detailed reporting.

You will work with colleagues in India and across functions to ensure timely cash collection, reconcile accounts, and escalate material issues. Strong analytical and collaboration skills are essential.