Insurance Client Service Advisor

AON PLC; Chelmsford; On-site; GBP 32,000 - 52,000; Full time

Job summary

Aon plc in Chelmsford is seeking an Insurance Client Service Advisor to join our UK Retail team. This hybrid role combines time at the Chelmsford office with virtual work to support a portfolio of clients with tailored insurance solutions.

You will lead renewals, negotiate with insurers, and prepare client-facing reports and renewal strategies while coordinating with insurers and Aon's global network across 120 countries.

Qualifications

• Commercial insurance experience is desirable.
• Working towards professional insurance qualifications is encouraged.
• Highly organised with ability to prioritise workload and meet deadlines.
• Good understanding of FCA principles and procedures is desirable.

Responsibilities

• Manage and develop relationships with a portfolio of clients, delivering exceptional service and tailored insurance solutions.
• Lead renewals, mid-term adjustments and insurer negotiations to secure the best outcomes for clients.
• Design, review and enhance client insurance programmes, identifying opportunities to improve risk protection and value.
• Prepare and present client-facing documentation, including reports, renewal strategies and cover comparisons.
• Collaborate with insurers, brokers and Aon's global network to coordinate complex and multinational programmes.
• Identify opportunities to grow client accounts by connecting clients with Aon's wider risk, insurance and advisory expertise.

Skills

Commercial insurance

Prioritise workload

Time management

FCA knowledge

Education

Professional insurance qualifications (desirable)

Job description

Posting Description

Insurance Client Service Advisor, (Chelmsford)

Are you looking for a role where you can work as part of a truly global team and collaborate with Aon colleagues across multiple countries?

Do you want to build your career within a supportive, international network that works with some of the world’s largest organisations?

Aon’s UK Retail business is currently recruiting a Client Service Advisor to join our Aon Global Client Network (AGCN) team!

This is a hybrid role, offering the flexibility to work both virtually and from our Chelmsford office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this wide and varied role your key responsibilities will include:

• Manage and develop relationships with a portfolio of clients, delivering exceptional service and tailored insurance solutions.
• Lead renewals, mid-term adjustments and insurer negotiations to secure the best outcomes for clients.
• Design, review and enhance client insurance programmes, identifying opportunities to improve risk protection and value.
• Prepare and present client-facing documentation, including reports, presentations, renewal strategies and cover comparisons.
• Collaborate with insurers, brokers and Aon's global network to coordinate complex and multinational programmes.
• Identify opportunities to grow client accounts by connecting clients with Aon's wider risk, insurance and advisory expertise.

How this opportunity different

This is a unique opportunity to be part of Aon's Global Client Network, supporting some of the world's largest organisations while collaborating with colleagues across 120 countries. You'll join a highly engaged and supportive team with a strong reputation for excellence, where global exposure, meaningful client impact and career development go hand in hand. Backed by structured training, coaching and mentorship, you'll have every opportunity to grow your skills, expand your international network and build a rewarding long-term career with one of the industry's most respected global businesses.

Skills and experience that will lead to success

• Experience within commercial insurance is desirable and will be an advantage.
• Currently working towards, or with a genuine desire to undertake, professional insurance qualifications.
• Highly organised, with the ability to prioritise workload, manage multiple tasks and deliver work accurately and on time.
• A strong understanding of FCA principles and procedures is desirable.