Insurance Client Advisor – Hybrid, Growth & Perks

BENEFACT TRUST LIMITED; Eastleigh; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Cash plan

Income protection

Life assurance

Enhanced sick pay

Parental leave

Study and professional qualifications

Volunteer leave

Job summary

Business Choice Direct, part of Benefact Group, is seeking a Client Service Adviser to join our Eastleigh office. You will deliver exceptional service and expert advice to clients, building strong relationships and contributing to growth.

The role offers hybrid working, 37.5 hours per week, with a starting salary of £24,000 depending on experience, plus a comprehensive benefits package and opportunities for progression.

Qualifications

• Strong customer service and communication skills across phone and written channels.
• Organised, proactive and detail-oriented with ability to meet deadlines.
• Capable of working in a regulated, customer-focused environment.

Responsibilities

• Deliver exceptional service and policy support across phone, live chat, and queries.
• Build strong client relationships with timely advice and policy updates.
• Identify and maximise sales opportunities through lead generation and cross-selling.
• Ensure compliance with company policies, regulatory requirements and standards.
• Maintain technical knowledge and collaborate with colleagues to support objectives.

Skills

Customer service

Communication

Organisation

IT literacy

Job description

Business Choice Direct, part of Benefact Group, is seeking a Client Service Adviser to join our Eastleigh office. You will deliver exceptional service and expert advice to clients, building strong relationships and contributing to growth.

The role offers hybrid working, 37.5 hours per week, with a starting salary of £24,000 depending on experience, plus a comprehensive benefits package and opportunities for progression.