Insurance Claims Practice Leader

Utility Warehouse; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading utility provider in London is seeking an experienced Insurance Claims Practice Leader to manage external claims handlers, provide insights on customer claims, and improve claims processing. The ideal candidate has expertise in the insurance sector and strong analytical skills. This role offers hybrid working options and a competitive salary package.

Benefits

Share options

Hybrid working

Private health insurance

Career development opportunities

Service discounts

Qualifications

• Proven experience in insurance claims, loss adjusting, or property claims.
• Ability to manage and simplify complex claims processes.
• Strong analytical skills to assess customer data and improve outcomes.

Responsibilities

• Manage relationships with external claims handlers.
• Handle claims referrals and make technical decisions.
• Audit claims performance and ensure compliance.
• Analyze customer complaints and outcomes.

Skills

Expertise in insurance claims

Strong understanding of the UK general insurance market

Experience managing relationships with external claims handlers

Ability to assess and manage technical claims

Customer-focused mindset

Commercial acumen

Logical thinking

Data analysis passion

Ability to work independently

Empathetic team player

Job description

Insurance Claims Practice Leader

• Full-time employment

Company Description

Utility Warehouse (UW) aims to simplify utilities by providing all-in-one bills for energy, broadband, mobile, and insurance, offering savings and convenience.

About UWI

UWI, Gibraltar’s newest authorised insurer owned by Utility Warehouse, focuses on value insurance for UK owner-occupiers. We’ve been operating for about 18 months, at financial breakeven, with plans for growth.

Role Overview

We seek an experienced claims specialist to join our team, reporting directly to the UWI CEO. This role involves delivering an outstanding claims service, managing claim handling providers, and analyzing customer complaints to improve outcomes.

Key Skills and Experience

• Expertise in insurance claims, loss adjusting, or property claims development
• Strong understanding of the UK general insurance market
• Experience managing relationships with external claims handlers
• Ability to assess and manage technical claims
• Customer-focused with a proactive approach to improvements and cost savings
• Commercial acumen, logical thinking, and data analysis passion
• Ability to work independently and collaboratively, simplifying complex concepts
• Empathetic team player embracing change and iteration

Team and Collaboration

You will report to the CEO and work with colleagues across the UK and Gibraltar, managing external claims handlers.

Responsibilities

• Manage relationships with external claims handlers (~£15m/year)
• Handle claims referrals and technical decisions
• Review large loss approaches, conduct site visits
• Audit claims performance and compliance
• Analyze customer conduct and dashboards
• Manage FOS referrals and data submissions
• Support Claims and Underwriting committees with data
• Develop claims practices and compare competitors
• Provide insights on customer claims to senior management

Role requires regular travel to London and occasional trips to Gibraltar. We offer hybrid and flexible remote working options.

Benefits

• Competitive salary (discussed on first contact)
• Share options and Save as You Earn scheme
• Hybrid working with 2 days in the office
• Electric car salary sacrifice through Tusker
• Service discounts, Cashback Card, rewards via Perkbox
• Matching pension, life assurance up to 4x salary, free mortgage advice, financial wellbeing tools
• Family-friendly policies
• Private health insurance, Employee Assistance, Virtual GP, wellbeing apps
• Inclusive belonging groups
• Career development through learning and coaching