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Insurance & Claims Officer

JT Recruit Ltd

East Midlands

On-site

GBP 30,000 - 40,000

Full time

2 days ago
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Job summary

A public sector client seeks an Insurance & Claims Officer to manage and investigate insurance claims in a temporary, office-based role at City Hall. Candidates should have 2-3 years of related experience, especially in liability and personal injury claims. This position requires professionalism and proficiency with ICT applications.

Qualifications

  • Minimum 2-3 years of experience in claims handling.
  • Understanding of common law negligence required.
  • Proficiency with office ICT applications essential.

Responsibilities

  • Investigate and recommend actions on insurance claims against the council.
  • Prepare cases for court challenges, including injury compensation claims.
  • Collaborate with council staff on relevant cases.

Skills

Investigation
Negotiation
Record Keeping
Professionalism

Education

ACII qualification or equivalent knowledge

Tools

ICT applications

Job description

Our public sector client is looking for an Insurance & Claims Officer to join them on a temporary basis.

Location – LE1

Role is office based at City Hall, working 5 days per week. Hours are 08:30 to 17:00 Monday to Thursday and 08:30 to 16:30 Friday, with one hour for lunch.

This role is within the in-house claims handling team for the Council. Ideally, candidates will have a minimum of 2-3 years of recent experience.

We are seeking a candidate with liability and personal injury experience related to negligence policies such as public liability, employers liability, or motor.

Purpose of the role:

To investigate and recommend actions on insurance claims brought against the council, especially those that are disputed or potentially fraudulent.

Main Duties:

  • Manage and record information on an allocated caseload of insurance claims against the council, including investigating potential fraud cases.
  • Determine liability by reviewing cases, evidence, and investigation findings.
  • Collaborate with council department staff on relevant cases.
  • Meet, interview, and negotiate with claimants and their representatives.
  • Prepare cases for court challenges, including injury compensation claims.
  • Instruct Loss Adjusters when necessary.
  • Identify and suggest actions to reduce incidents or improve procedures for team effectiveness.
  • Arrange site meetings to establish circumstances of specific incidents.
  • Perform other miscellaneous tasks related to the role.

Responsibilities & Objectives:

  • Ensure insurance claims are properly prepared, justified, and pursued with insurers.
  • Reject claims from the public that lack legal liability.
  • Accurately record all incident details promptly and ensure reports comply with the DPA.
  • Handle difficult claimants professionally.
  • Stay updated on relevant legislation, guidelines, and best practices.
  • Adhere to and promote the council’s policies and procedures.
  • Interact professionally with people at all levels and backgrounds.
  • Recognize and address discrimination, actively supporting equality policies.

Experience:

  • Experience dealing with claims for an insurance company or large organization.
  • Proficiency with office ICT applications such as email, internet, Word, spreadsheets, and databases.
  • Progress towards or willingness to complete ACII qualification or equivalent knowledge and experience.
  • Understanding of common law negligence.
  • Knowledge of risk management principles.

Our Story

Welcome to JT Recruit, committed to excellence in recruitment for over two decades. Our passion and dedication drive us to connect exceptional talent with thriving organizations.

Our Beginning

Founded in 1999, with over 50 years of combined industry experience, our founders aimed to improve recruitment processes for job seekers and employers.

Our Mission

Our goal is to bridge talent and opportunity, acting as matchmakers to find the perfect fit for skills and roles. We celebrate the uniqueness of each job seeker and employer, striving for successful placements.

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