Insurance Claims Facilitator

Experian Information Solutions, Inc.; Bracebridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rental platform company in the UK is seeking an Administrative Professional to enhance the renting experience by facilitating communication between landlords, agents, and tenants. Candidates should possess strong customer service skills and excellent organizational abilities. Experience in a process-driven environment is essential, along with proficiency in software like Salesforce. The company also offers various benefits, including development funds and ample vacation days.

Benefits

Annual development fund (£1000)

Mental health support

25 days holiday plus UK Bank holidays

Generous parental leave

Qualifications

• Experience in a process-driven, administrative environment delivering outstanding customer service.
• Excellent communication skills to establish rapport quickly.
• Strongly organized with ability to manage caseload efficiently.
• Positive attitude, comfortable working under pressure.
• Proficient in IT and various software packages.

Responsibilities

• Communicate resolutions between landlords, guarantors, letting agents, and tenants.
• Support all insurance aspects from claim submission to resolution.
• Oversee repayment arrangements resulting from resolutions.
• Respond to inbound queries from stakeholders.

Skills

customer service

communication skills

organizational skills

IT literacy

Tools

Salesforce

Microsoft packages

Job description

Overview

Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution

Like all scale-ups it's been a bit of a rollercoaster journey, but we're now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320 Goodlordians across the group supporting the mission!

The Opportunity

• Responsible for communicating a resolution between landlords, guarantors, letting agents and tenants
• Supporting all insurance aspects of the claims process from submission to conclusion of the claim
• Overseeing repayment arrangements in the result of a resolution
• Responding to inbound queries from internal and external stakeholders

Requirements

• You have experience working in a process driven, administrative environment delivering outstanding customer service
• You have excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writing
• You are super organised and have the ability to prioritise efficiently to manage your own caseload and service levels
• You have a positive, get stuff done attitude, even under pressure, and you're comfortable working in a fast-paced environment
• You possess strong IT literacy and be comfortable using various software packages, including Salesforce and Microsoft packages

• It would be great if (but not essential): You have previously worked in the lettings industry or within an insurance environment.

Benefits and Development

• Grow with Goodlord: your development is important to us, that's why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it.
• We guarantee you'll learn loads and develop both personally and professionally at Goodlord too!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days
• Supporting your family: generous 3 months of fully-paid time off to look after a new arrival
• Our team: energetic, sociable, and talented people who are passionate about what we do and like to work together

What's next

If you're ready to help us provide the best renting experience in the world, click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. If there is anything you need to participate fully in the interview process, please include it in your application.

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role. No agencies please - we have tried and trusted partners we would turn to should we require support.