Insurance Case Manager (Protection & GI)

JR United Kingdom; Crawley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing finance company seeks an experienced Insurance Case Manager to ensure smooth processing of protection policies. You’ll be responsible for managing caseloads, liaising with underwriters, and providing excellent client communication. Join a tech-driven team emphasizing career growth and a client-first approach in Crawley.

Benefits

Remote working with quarterly London office meet-ups

Competitive salary + bonus

Unparalleled opportunities to grow your career

A values-led team

Tech-forward culture

Qualifications

• 1+ year of experience in protection insurance administration.
• Confident navigating insurer platforms and portals.
• Highly organised, detail-focused, and proactive.

Responsibilities

• Submitting protection and GI applications via insurer portals.
• Liaising with underwriters and resolving case queries.
• Managing communications and keeping clients informed.

Skills

Organisation

Communication

Client-first attitude

Job description

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Insurance Case Manager (Protection & GI), Crawley, West Sussex

Client: First Time Finance

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Join Our Growing Team at First Time Finance

We’re looking for an experienced Insurance Case Manager to join our fast-growing, tech-driven team. If you’ve got at least 1 year of admin experience in life insurance, critical illness cover, income protection, and general insurance, and you care about doing the right thing for clients - we’d love to hear from you.

You’ll play a key role in ensuring protection policies are smoothly processed and set up correctly, helping our clients feel supported every step of the way.

What You'll Be Doing

• Submitting protection and GI applications via insurer portals
• Liaising with underwriters and resolving case queries
• Managing communications and keeping clients informed
• Placing policies into trust where appropriate
• Double-checking all details to ensure accurate and compliant setups
• Supporting two advisers and managing your own caseload

What We’re Looking For

• 1+ year of experience in protection insurance administration
• Confident navigating insurer platforms and portals
• Highly organised, detail-focused, and proactive
• Clear communicator with a client-first attitude
• Excited to grow with a rapidly scaling company

Why Join Us?

• Remote working with quarterly London office meet-ups
• Competitive salary + bonus
• Unparalleled opportunities to grow your career as the company scales
• A values-led team that genuinely cares about clients
• Tech-forward culture with streamlined systems and processes

Ready to Apply?

Click Apply Now or send us a message if you have any questions.