Insurance Broking IT Operations Manager

ZipRecruiter; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Technical IT Operations Manager to oversee and manage their IT infrastructure. This role is crucial for ensuring the smooth operation of IT systems and leading a talented technical team. You will be responsible for planning and coordinating all technical IT functions, including system administration and network operations. The ideal candidate will have a strong background in the insurance industry, excellent troubleshooting skills, and a solid understanding of IT security and compliance regulations. Join this innovative firm and make a significant impact on their IT operations!

Qualifications

• Experience in the insurance industry or with brokers is essential.
• Hands-on experience in network management and IT infrastructure.

Responsibilities

• Oversee IT systems and networks ensuring high availability.
• Lead and manage the technical IT team and coordinate projects.

Skills

IT security

Troubleshooting

Problem-solving

Project management

Network management

System administration

Education

ITIL certification

PMP certification

CISSP certification

Tools

Open Twins

Job description

Job Description

Insurance broking client of ours is looking for a Technical IT Operations Manager to join their team.

The Technical IT Operations Manager is responsible for overseeing and managing the IT infrastructure, ensuring the smooth operation of IT systems, and leading the technical team. This role involves planning, coordinating, and managing all technical IT functions, including system administration, network operations, and support services.

Experience required:

• Experience working within the insurance industry or with a broker using Open Twins
• Experience managing 1st & 2nd Line support teams
• Experience managing teams delivering critical infrastructure
• Hands-on experience with network management, system administration, and IT infrastructure.
• Excellent troubleshooting and problem-solving skills in a fast-paced environment.
• Solid understanding of IT security, data privacy, and compliance regulations.
• Experience with project management and IT service management frameworks.
• ITIL or other relevant certifications (e.g., PMP, CISSP) are highly desirable.

Key Responsibilities:

• Oversee day-to-day operations of insurance/broking IT systems, networks, and hardware, ensuring high availability and performance.
• Ensure effective management of IT infrastructure, including cloud-based systems, data centres, and local servers.
• Lead, mentor, and manage the technical IT team, including system administrators, network engineers, and support staff.
• Coordinate with other departments and stakeholders to understand their technical needs and provide solutions.
• Plan, implement, and manage IT-related projects, including system upgrades, migrations, and new infrastructure deployments
• Monitor project timelines, budgets, and resources, ensuring successful completion within scope.
• Oversee incident management and troubleshoot critical IT issues, ensuring prompt resolution and minimal downtime.
• Manage relationships with third-party vendors and service providers for hardware, software, and network services.
• Ensure compliance with industry regulations, internal policies, and best practices (e.g., GDPR, HIPAA, SOC 2).