Insurance Apprentice

Benefact Group; South Ockendon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Health & wellbeing

Cash plan

Income protection

Sick pay & parental leave

Study funding

Volunteering leave

Job summary

Benefact Group's SEIB Insurance Brokers in South Ockendon is hiring an Insurance Apprentice to join our friendly team. This fixed-term role offers 35 hours per week and focuses on providing administrative support while you study toward a Level 3 Certificate in Insurance.

You'll handle policy renewals, MTAs, billing records and customer service, work within FCA guidelines, and develop skills for a career in commercial insurance.

Qualifications

• Minimum Grade 4 (C) GCSEs in English and Mathematics.
• Eager to learn and develop new skills through workplace experience and apprenticeship training.
• Excellent communication and customer service skills, with the confidence to build strong relationships with clients, insurers, and colleagues.
• Highly organised with strong attention to detail and good IT skills.
• Professional, reliable, and committed, consistently demonstrating company values.
• Ability to work effectively as part of a team and provide excellent support to colleagues and customers.

Responsibilities

• Manage and support existing commercial insurance customers, providing a professional and efficient service.
• Process policy renewals, mid-term adjustments (MTAs), and associated documentation accurately and on time.
• Maintain accurate records, process payments in line with company procedures, and support credit control activities.
• Work within delegated authority levels, referring non-standard risks to insurers when required.
• Ensure all activities are completed in line with FCA regulations, company policies, and agreed performance objectives.

Education

Level 3 Certificate in Insurance

GCSEs English & Maths (Grade 4/C)

Job description

Insurance Apprentice Benefact Group•South Ockendon, England, United Kingdom

Working hours: 35 hours per week

Duration: Fixed Term Contract - up to 18 months

About the role

SEIB Insurance Brokers, who are proudly part of Benefact Group, are looking for an Insurance Apprentice to join our South Ockendon office.

As an Insurance Apprentice, you will provide exceptional administrative support to the team, delivering high levels of service to brokers and customer; whilst learning the job, building knowledge and skills to gain a Level 3 Certificate in Insurance, and preparing for going out into the workplace.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

Manage and support existing commercial insurance customers, providing a professional and efficient service.

Process policy renewals, mid-term adjustments (MTAs), and associated documentation accurately and on time.

Maintain accurate records, process payments in line with company procedures, and support credit control activities.

Work within delegated authority levels, referring non-standard risks to insurers when required.

Ensure all activities are completed in line with FCA regulations, company policies, and agreed performance objectives.

What you'll need to have

Minimum Grade 4 (C) GCSEs in English and Mathematics.

Eager to learn and develop new skills through workplace experience and apprenticeship training.

Excellent communication and customer service skills, with the confidence to build strong relationships with clients, insurers, and colleagues.

Highly organised with strong attention to detail and good IT skills.

Professional, reliable, and committed, consistently demonstrating company values.

Ability to work effectively as part of a team and provide excellent support to colleagues and customers.

What we offer

28 days annual leave plus bank holidays

Your birthday off

An array of health and wellbeing benefits, company cash plan, income protection and life assurance

Enhanced sick pay and parental leave

Support and funding toward study and professional qualifications

Paid time off for volunteering

Hear from the hiring manager

\"We are looking for a candidate who is eager to learn, develop new skills, and work collaboratively as part of a supportive team.\"

About us

South Essex Insurance Brokers (SEIB) have provided specialist cover to suit a vast array of sectors for more than 60 years, from horse insurance to private hire insurance to funeral directors insurance and more. Our reputation is crafted from significant experience and expert knowledge.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26