Insurance Application Support Analyst -Insurance - City - To £55,000

Wisemay; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Wise May, a leading Global Speciality Insurance Broker, is seeking a proactive Business Application Support Analyst in London. The successful candidate will provide vital application support to internal employees, ensuring smooth operational functionality. This full-time role includes troubleshooting business systems and requires strong experience in insurance support alongside excellent customer service skills.

Benefits

Flexible Annual Leave Policy

Enhanced Family Care Benefits

Private Health Insurance

Life Insurance Scheme

Pension

Income Protection Scheme

Dental Plan

Wellbeing Subsidy

Annual Volunteering day

Qualifications

• Strong experience in 1st and 2nd line support within an insurance organization.
• Ability to use Insurance software systems effectively.
• Experience with IT service management tools like ServiceNow.

Responsibilities

• Perform 1st and 2nd tier troubleshooting of business insurance systems.
• Log and manage incidents in the Service Management System.
• Provide operational support to insurance production teams.

Skills

Customer Service

Troubleshooting

Data Integrity

ServiceNow Usage

Communication

Multitasking

Tools

ServiceNow

Microsoft Office

Job description

Wise May is currently recruiting for an engaging and proactive Business Application Support Analyst to join a leading Global Speciality Insurance Broker. As a Business Application Support Analyst, you will be a fundamental member of the IT team, responsible for providing 1st and 2nd line business application support to internal employees.

This is a full-time, permanent role, with hybrid working, and the hours are 9am-5pm.

Business Application Support Analyst duties and responsibilities:

• Perform 1^st and 2^nd tier troubleshooting of bespoke business insurance systems.
• Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards.
• Provide vital operational support to geographically dispersed insurance production teams.
• Build relationships with employees by establishing trust and being an advocate for the employee.
• Log and manage end-user incidents in the Service Management System, ServiceNow.
• Escalate incidents requiring further troubleshooting or elevated privileges.
• Follow up with employees regarding the resolution of incidents.
• Monitor and manage the overall integrity of the data within insurance systems.
• Author knowledge articles for reference by employees and the support team.
• Provide after-hours “on-call” support to employees during assigned periods.

Business Application Support Analyst key skills and experience required:

• Strong experience providing 1st and 2nd line business systems support within an Insurance organisation.
• Proven ability to learn and use Insurance software business systems.
• Experience of using ServiceNow or a similar IT service management platform.
• Working knowledge of Microsoft Office technologies.
• Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via email.
• Ability to confidently and accurately listen, paraphrase, and provide business process and technical details to others in an effort to resolve an issue.
• Ability to follow structured processes to log, update, and resolve support tickets in the IT Service Management system.
• Ability to use documented procedures, knowledge articles, and other reference materials to solve issues.
• Effectively engage with support team members to learn and share knowledge and continue to grow individual skills and contributions.
• Ability to handle multiple tasks simultaneously, organise tasks effectively, and prioritise your workload.
• Self-motivated to build contextual awareness of business scenarios, data relationships, and software functions to continuously improve and grow your career.
• Ability to work flexible/extended hours, if needed.

Benefits

• Flexible Annual Leave Policy
• Enhanced Family Care Benefits
• Pension
• Private Health Insurance
• Life Insurance Scheme
• Income Protection Scheme
• Dental Plan
• Wellbeing Subsidy
• Annual Volunteering day