Insurance and Claims Officer

Service Care Solutions Ltd; Leicester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Service Care Solutions is seeking an Insurance Officer for Leicester City Council to manage and investigate insurance claims. This hybrid role requires strong analytical and negotiation skills and offers potential for a permanent position after an initial 3-month contract. A referral bonus is also available for successful placements.

Benefits

Referral bonus of £250

Qualifications

• Experience in claims management and fraud investigation.
• Strong analytical skills with a legal framework understanding.
• Ability to negotiate settlements and resolve claims effectively.

Responsibilities

• Manage and progress a caseload of insurance claims.
• Investigate claims to assess legitimacy and detect fraud.
• Collaborate with departments to gather information and assess risk.

Skills

Claims Management

Fraud Investigation

Legal Analysis

Negotiation

Job description

Service Care Solutions are working alongside a Leicester City Council who are looking to recruit a skilled Insurance Officer on a temporary contract.

Role: Insurance Officer
Location: Leicester
Working: Hybrid (2days per week following training period)
Rate: £14.62 to £15.85 per hour (PAYE exc.) / £16.10 to £17.52 per hour (umbrella/ltd)
Contract: 3 months on going (potential to become permanent)

Role Overview:

• Manages and progresses a caseload of insurance claims made against the council, ensuring accurate and timely record-keeping.
• Investigates claims thoroughly to assess legitimacy and detect potential fraud, taking appropriate action where necessary.
• Determines liability through detailed analysis of incident reports, supporting evidence, and legal frameworks.
• Collaborates closely with relevant council departments to gather information, assess risk exposure, and ensure coordinated case handling.
• Engages with claimants, legal representatives, and third parties through meetings and interviews to negotiate settlements and resolve claims efficiently.
• Prepares and recommends cases for legal challenge when appropriate, including those involving injury compensation or significant liability.
• Commissions and liaises with external Loss Adjusters to assess complex or high-value claims.
• Identifies trends and risk areas, proposing preventive measures and procedural improvements to reduce incident frequency and enhance operational effectiveness.
• Organizes and conducts site visits to inspect incident locations and gain a comprehensive understanding of the circumstances involved.
• Performs a range of additional administrative and investigative tasks aligned with the objectives of the role.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on01772 208969or [e-mail].

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.