Insurance Analyst

Heathrow; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Performance-based bonuses

Private health insurance

Pension scheme

Job summary

Heathrow's Insurance team manages a multi-billion-pound insurance programme that safeguards our operations, assets and people, ensuring the airport remains resilient in the face of risk.

As an Insurance Analyst, you'll play a pivotal role in supporting the placement and renewal of Heathrow's insurance programmes across liability, property and motor classes, helping to protect the business from significant financial and operational exposure.

Qualifications

• Solid understanding of insurance principles and their practical application.
• Experience of claims management and litigation processes.
• Excellent stakeholder management and communication skills.
• Proven analytical and problem-solving capability with strong attention to detail.
• Ability to interpret data, identify trends and provide actionable insights.

Responsibilities

• Lead the investigation and management of insurance claims, analysing causes, controls and supporting the defence of pre-litigated and litigated cases.
• Analyse claims data and market trends to identify risks, uncover improvement opportunities, and provide insights that enhance operational performance.
• Support the annual insurance programme renewal by gathering underwriting data, engaging stakeholders, and assisting with premium forecasting, budgeting and reporting.
• Produce detailed claims analysis, trend reporting and claims triangulation to inform insurance programme design and renewal strategy.
• Assist with risk financing initiatives, including risk engineering surveys, asset valuation programmes, and loss modelling to strengthen risk management.
• Design and deliver accurate, insightful reporting for internal and external stakeholders, including claims bordereaux, root cause analysis and control environment reporting.

Skills

Insurance principles

Claims management

Stakeholder management

Data analysis

Attention to detail

Education

Cert CII or Dip CII

Tools

SharePoint

Job description

Introduction

Discover a one-of-a-kind career. Our vision at Heathrow is to be an extraordinary airport, fit for the future. In the Finance team we know that generating income is critical to driving our business forward, but it’s also vital that we create positive passenger and customer experiences that make every journey better. You’ll help us to get the balance right so we can continue investing in our world-class environment.

Introduction

Discover a one-of-a-kind career. Our vision at Heathrow is to be an extraordinary airport, fit for the future. In the Finance team we know that generating income is critical to driving our business forward, but it’s also vital that we create positive passenger and customer experiences that make every journey better. You’ll help us to get the balance right so we can continue investing in our world-class environment.

There’s something so special about working at the world’s most iconic airport. Heathrow’s size, scale, and reputation for innovation translates to exciting opportunities for everyone. Finance here is about more than numbers. It’s about being influential, developing trusted relationships, and showing the world that we’re a responsible investment with a bright future; a place that embraces digital innovation and has a sustainable mindset. You’ll become part of a team that drives excellence across everything from insurance to investment, treasury to business partnering, as you collaborate widely to deliver projects that directly impact millions of passengers each year.

Job Description

Heathrow's Insurance team manages a multi-billion-pound insurance programme that safeguards our operations, assets and people, ensuring the airport remains resilient in the face of risk. As an Insurance Analyst, you'll play a pivotal role in supporting the placement and renewal of Heathrow's insurance programmes across liability, property and motor classes, helping to protect the business from significant financial and operational exposure.

Working across a complex and dynamic organisation, you'll gather, analyse and interpret critical operational and exposure data, while acting as the central point of expertise for insurance claims management. You'll collaborate with stakeholders across Heathrow, as well as insurers, brokers and claims providers, using data-driven insight to improve processes, influence decision-making and support Heathrow's long-term risk management strategy. If you're passionate about insurance, analysis, stakeholder engagement and continuous improvement, this is an opportunity to make a real impact in a high-profile role.

Your role will involve

• Lead the investigation and management of insurance claims, analysing causes, controls and supporting the defence of pre-litigated and litigated cases.
• Analyse claims data and market trends to identify risks, uncover improvement opportunities, and provide insights that enhance operational performance.
• Support the annual insurance programme renewal by gathering underwriting data, engaging stakeholders, and assisting with premium forecasting, budgeting and reporting.
• Produce detailed claims analysis, trend reporting and claims triangulation to inform insurance programme design and renewal strategy.
• Assist with risk financing initiatives, including risk engineering surveys, asset valuation programmes, and loss modelling to strengthen risk management.
• Design and deliver accurate, insightful reporting for internal and external stakeholders, including claims bordereaux, root cause analysis and control environment reporting.

These Skills Are Essential

• Strong understanding of insurance principles and their practical application, particularly across liability and property insurance lines.
• Experience of claims management and litigation processes.
• Excellent stakeholder management and communication skills, with the ability to build relationships, influence decisions, and work effectively across a diverse range of teams.
• Proven analytical and problem-solving capability, with strong attention to detail and the ability to manage multiple priorities and deliver to tight deadlines.
• Demonstrated ability to interpret data, identify trends, and provide actionable insights to support business decision-making.

Ideally, you'll also have:

• Knowledge of aviation liability and Contractors All Risks (CAR) insurance, with experience producing reports, dashboards, or databases.
• Professional insurance qualification (Cert CII or Dip CII), or working towards one, with proficiency in SharePoint and other business applications.

About Us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.