Insurance Administrator - Maternity Cover

British Veterinary Association; Braintree; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading veterinary practice in the UK seeks an insurance claims handler for a 12-month maternity cover. The position involves managing claims for small animals and equines and covering reception duties, requiring excellent problem-solving and customer service skills. Join a supportive team with training and development opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Equine knowledge is necessary.
• Experience with pet insurance claims preferred but not essential.

Responsibilities

• Handle small animal and equine claims.
• Assist with reception duties as needed.

Skills

Problem-Solving

Customer Service

Communication

Job description

We are looking for a dedicated, well-organised insurance claims handler to join our team for a 12-month maternity cover position. Candidates must be forward-thinking with problem-solving abilities and the ability to work well in a stand-alone role. This role offers the opportunity to work closely with the clinical team and clients to ensure smooth and timely claims handling. You may also be required to help with reception to cover sickness or annual leave, so good communication and customer service skills are essential.

Why join us?

We are a large, small animal, and equine practice based in Halstead, Essex. You would be joining a well-established team of 6 nurses with varying years of experience, supporting our 4-vet small animal team. Our wider team also includes dedicated receptionists and animal care assistants. We are a friendly team with a family feel, committed to maintaining a positive working environment. The successful candidate will receive full training and support from our fantastic group.

More about you

Previous experience with pet insurance claims is preferred but not essential. This role involves handling small animal and equine claims, so equine knowledge is necessary.

Your shift pattern

You will work 30 hours per week across 4 days, covering various shifts.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care