Insurance Administrator

QBE Insurance Group; Stafford; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A prominent insurance company in Stafford is seeking an experienced Insurance Administrator for a part-time position with hybrid working options. The role involves providing administrative support to the Underwriting Operations team and ensuring compliance with regulations. Ideal candidates will have strong organisational skills, proficiency in Microsoft Office, and excellent communication abilities. Join a supportive and inclusive workplace that values your contributions.

Benefits

30 days holiday a year

Flexible working

Private medical insurance

Pension with employer contributions

Cycle-to-Work scheme

Qualifications

• Good administrative and organisational skills, with the ability to multitask and prioritise workload effectively.
• Exceptional verbal and written communication skills, capable of producing clear, detailed reports.
• A proactive problem-solver, demonstrating resilience and determination in resolving queries.

Responsibilities

• Organisation and handling of central mailboxes for the E-trade teams.
• Managing and completing tasks generated from the E-trade system.
• Assist in the review and administration of insurance policies.
• Provide clear and empathetic communication to internal and external stakeholders.
• Support data entry, analysis, and reporting using spreadsheets.

Skills

Analytical Thinking

Communication

Problem Solving

Regulatory Compliance

Collaboration Tools

Tools

Microsoft Office Suite

Job description

Insurance Administrator
Stafford with hybrid working

Part time - 28 hours per week (can be worked over 4-5 days)

We are currently looking for an experienced Administrator to support our Underwriting Operations team based at our Stafford office.

In this role, you will play a crucial role in providing administrative support to the team. Your responsibilities will include ensuring compliance with legal and regulatory requirements, maintaining accurate data, and contributing to overall process efficiency. You’ll also be involved in projects and continuous improvement initiatives.

We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! It's a great time to join us and you will be working in a supportive, inclusive, and collaborative environment.

Your New Role:

• Organisation and handling of central mailboxes for the E-trade teams, ensuring priority and timely responses within SLAs.
• Managing and completing tasks generated from the E-trade system, such as policy updates, documentation, or follow-ups.
• Assist in the review, and administration of insurance policies
• Maintain policy systems and related documentation.
• Resolve issues promptly and escalate complex cases when necessary.
• Ensure all policies are up-to-date and compliant with organisational needs and legal requirements.
• Act as the first point of contact for administrative related queries.
• Provide clear and empathetic communication to internal and external stakeholders.
• Support the team with general administrative tasks to ensure smooth operations.
• Compiling and distributing daily reports to track workflow.
• Support data entry, analysis, and reporting using spreadsheets or specialised software

About you:

• Good administrative and organisational skills, with the ability to multitask and prioritise workload effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organisational skills, with the ability to prioritise tasks effectively in a fast-paced environment.
• Acollaborative team playerwho builds positive working relationships across all levels.
• Exceptional verbal and written communication skills, capable of producing clear, detailed reports for a variety of audiences.
• Aproactive problem-solver, demonstrating resilience and determination in resolving queries.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

Primary Details

Time Type: Part timeWorker Type: Employee

Insurance Administrator
Stafford with hybrid working

Part time - 28 hours per week (can be worked over 4-5 days)

We are currently looking for an experienced Administrator to support our Underwriting Operations team based at our Stafford office.

In this role, you will play a crucial role in providing administrative support to the team. Your responsibilities will include ensuring compliance with legal and regulatory requirements, maintaining accurate data, and contributing to overall process efficiency. You’ll also be involved in projects and continuous improvement initiatives.

We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! It's a great time to join us and you will be working in a supportive, inclusive, and collaborative environment.

Your New Role:

• Organisation and handling of central mailboxes for the E-trade teams, ensuring priority and timely responses within SLAs.
• Managing and completing tasks generated from the E-trade system, such as policy updates, documentation, or follow-ups.
• Assist in the review, and administration of insurance policies
• Maintain policy systems and related documentation.
• Resolve issues promptly and escalate complex cases when necessary.
• Ensure all policies are up-to-date and compliant with organisational needs and legal requirements.
• Act as the first point of contact for administrative related queries.
• Provide clear and empathetic communication to internal and external stakeholders.
• Support the team with general administrative tasks to ensure smooth operations.
• Compiling and distributing daily reports to track workflow.
• Support data entry, analysis, and reporting using spreadsheets or specialised software

About you:

• Good administrative and organisational skills, with the ability to multitask and prioritise workload effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organisational skills, with the ability to prioritise tasks effectively in a fast-paced environment.
• Acollaborative team playerwho builds positive working relationships across all levels.
• Exceptional verbal and written communication skills, capable of producing clear, detailed reports for a variety of audiences.
• Aproactive problem-solver, demonstrating resilience and determination in resolving queries.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.