Insurance Administrator

Vets Now; England; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading veterinary emergency care provider is seeking a detail-driven Insurance Administrator for a part-time role (30 hours per week) based remotely, with travel to the support office in Dunfermline. The role involves processing insurance claims and ensuring excellent customer service. Ideal candidates will have experience in customer service and strong relationship-building skills. Benefits include extensive annual leave, health plans, and staff discounts.

Benefits

7 weeks pro rata annual leave

Birthday paid day off

Health Cash Plan

Pension contributions

Discounted staff pet care

Death in service benefits

Employee wellbeing programme

Qualifications

• Experience in customer service, handling complex queries.
• Knowledge of credit management and insurance claims preferred.
• Professional, ethical, and proactive approach required.

Responsibilities

• Process insurance claims from start to settlement.
• Deliver excellent customer service via phone and email.
• Maintain precise insurance records in our business systems.

Skills

Customer service experience

Relationship-building skills

Proactive approach

Job description

Overview

Part time - 30 hours per week - Monday to Friday between 9am and 5pm. £12.60 per hour. Remote with travel to Vets Now Support Office in Dunfermline.

For over 20 years, Vets Now has been at the forefront of out of hours emergency care, supporting over 1,000 vet practices and operating in 60+ emergency clinics and specialist referral hospitals nationwide. We are award-winning, innovative, and passionate about delivering exceptional care to pets and their owners.

About The Role

We’re looking for a detail driven Insurance Administrator to join our friendly reception and administration team. You’ll be the vital link between our clinic teams, clients, and insurance companies, ensuring claims are processed efficiently, queries are resolved quickly, and every client receives a seamless experience.

Responsibilities

• Process insurance claims from start to settlement
• Deliver excellent customer service via phone and email
• Keep client communications accurate and up to date
• Maintain precise insurance records in our business systems
• Liaise with insurers, clients, clinicians, and colleagues
• Spot and resolve discrepancies promptly
• Work confidently with insurance portals and paper forms
• Sugest improvements to streamline processes

What Were Looking For

• Experience in customer service, handling complex queries
• Ideally, knowledge of credit management and insurance claims (preferred, not essential)
• Strong relationship-building skills with diverse stakeholders
• Professional, ethical, and proactive approach
• Positive, confident, and collaborative mindset

Why Join Us?

Benefits

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Health Cash Plan provided by Simply Health
• UK Standard Pension contributions 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Death in service of two times annual salary
• Membership of employee wellbeing programme
• Company sick, maternity, paternity and adoption pay schemes

Inclusion & Accessibility

We welcome applications from all backgrounds and are proud to be a Disability Confident Employer. If you have a disability or health condition, we’re committed to making reasonable adjustments throughout the recruitment process.