Insulin Pump MDT Co-ordinator & Administrator

Transformation Unit; Norwich; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Fast Track Staff Physiotherapy Service

Gym discounts

Excellent pension scheme and annual-le

Wagestream

Free Park & Ride service

Free confidential counselling

On-site Nursery

On-site cafes and staff discounts

Flexible staff bank

Salary Sacrifice schemes

Job summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking an Insulin Pump MDT Coordinator to join the Endocrinology Admin team. You will coordinate the MDT, manage data for patient discussions, and provide robust administrative support to clinicians and the wider team.

This role requires NHS administrative experience, ability to write reports, and autonomous working. The post supports flexible and hybrid working patterns and sits within a large teaching hospital environment in

Qualifications

• Qualifications: Business Administration or Foundation Management Qualification or equivalent knowledge and skills.
• Experience: Significant administrative experience within the NHS.
• Knowledge: Knowledge of PAS.
• Demonstrates commitment to Equality, Diversity and Inclusion.
• Demonstrates NNUH PRIDE values: People focussed, Respect, Integrity, Dedication and Excellence.

Responsibilities

• Coordinate the Multidisciplinary meeting and produce the patient discussion list.
• Provide admin support to the Clinical Lead and the wider Diabetes Insulin Pump Service.
• Act as point of contact for communications with patients, staff and external agencies.
• Manage office administration for the Insulin Pump Service and support policy implementation.

Skills

Write reports

Autonomy

PAS knowledge

Education

Business Administration or Foundation Management Qualification

Job description

Employer Norfolk and Norwich University Hospitals NHS Foundation Trust Employer type NHS Site Norfolk and Norwich University Hospital Town Norwich Salary £28,392 - £31,157 per annum (pro rata if part time) Salary period Yearly Closing 08/11/2026 23:59

NHS AfC: Band 4

The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.

The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.

We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.

Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.

We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.

At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.

At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.

Job overview

Could you help us provide great patient friendlyservice and support? Are you looking for an exciting challenge working as part of a busy team?

You will be part of a growing part of the Diabetes service, the Insulin Pump Service. The postholder will be co-ordinating the MDT meeting, provide administrative support to the clinical lead and the wider team, to function as a point of contact for communications for the Diabetes Insulin Pump Service as well as providing assistance in the management of office administration for the service. The postholder will also be expected to function as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values.

Main duties of the job

The Endocrinology Admin team is looking to recruit an Insulin Pump MDT Coordinator and Administration to work with Clinicians, Specialist Nurses, Secretaries, and all members of the Multi-Disciplinary Team (MDT) within the specialty site to ensure that patients are actively managed through the patient pathway.

The postholder will co-ordinate the Multidisciplinary meeting, producing and disseminating the list of patients for discussion and ensuring accurate data collection to support the process. As well as support accurate data collection within the specialty and assist with preparation for submission to the National Clinical Audit. They will provide administrative support to the Clinical Lead and wider team in the development and implementation of service policies and procedures and maintain up to date knowledge of all targets and processes relating to pump management and to be a point of reference within the department for other members of the MDT.

They will function as a point of contact for communications Diabetes Insulin Pump service, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between the team and patients as appropriate. As well as assist in the management of the office administration of the Insulin Pump Service and to provide an effective administrative service.

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person specification

Qualifications

• Business Administration or Foundation Management Qualification or equivalent knowledge and skills

Experience

• Significant administrative experience within the NHS
• Knowledge of PAS
• Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills

• Able to write reports
• Able to work autonomously

The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

Visa and Immigration

If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.

Travelling to work

Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.

We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.

The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.

The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. Applications to the Travel Office for a Trust ID badge are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.

The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.

If you work at another Trust site, please discuss travel and parking arrangements at interview.

DBS

If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.

If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is below Band 4 (AfC).

NHS Service

Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.

UK Professional Registration

You will need to have current UK professional registration where this is a requirement of the role. When you submit an application which includes professional registration details, you are providing consent to the checking and verification of this information.

Application

Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.

We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.

We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.

Flexibility

Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

Notice: the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) will never ask candidates to make any payment during the recruitment process, offer employment without a formal recruitment process, or contact applicants via WhatsApp, social media, or free email accounts. Please only apply for vacancies advertised through official NHS recruitment channels and be cautious of any unsolicited job offers. If you receive suspicious recruitment communications claiming to represent NNUH, do not share personal information or make any payments.

Useful Information

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Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.