Instructor Experience & Growth Lead

Les Mills International; Greater London; Híbrido; GBP 60 000 - 85 000; Tempo integral

Resumo da oferta

Les Mills International is seeking an Instructor Experience Manager to own and elevate the journey from first interaction to thriving on the gym floor.

The role focuses on growing the instructor community, strengthening training outcomes, and ensuring every instructor feels connected, capable, and inspired to succeed. Hybrid work in the UK is offered, with a passion for developing people and turning strategy into action.

Responsabilidades

• Lead recruitment initiatives that attract exceptional future instructors.
• Create engaging onboarding experiences that set instructors up for success.
• Develop sustainable instructor pipelines that meet current and future market demand.
• Partner with clubs and key stakeholders to drive instructor growth opportunities.
• Plan and execute instructor training and certification programs.
• Ensure instructors receive world-class support throughout their development journey.
• Drive high-quality learning outcomes and consistent delivery standards.
• Support instructors from training through to live class delivery.
• Act as the champion for instructor engagement and success.
• Identify opportunities to improve the end-to-end instructor journey.
• Remove friction points and create seamless experiences at every touchpoint.
• Build strong relationships that strengthen connection to the Les Mills brand.
• Track key metrics and use data to improve outcomes.
• Manage certification processes, timelines, and quality standards.
• Implement scalable systems and processes that support growth.
• Partner cross-functionally with Customer Experience, Marketing, Sales, and Operations teams

Descrição da oferta de emprego

Les Mills International is seeking an Instructor Experience Manager to own and elevate the journey from first interaction to thriving on the gym floor.

The role focuses on growing the instructor community, strengthening training outcomes, and ensuring every instructor feels connected, capable, and inspired to succeed. Hybrid work in the UK is offered, with a passion for developing people and turning strategy into action.