Instructional Designer Belfast, Northern Ireland, United Kingdom

Lightspeed; Belfast; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is looking for a skilled Instructional Designer to create impactful learning experiences for technical support teams. This role involves designing engaging e-learning modules and instructor-led training, collaborating with subject matter experts to simplify complex concepts, and utilizing advanced authoring tools. The ideal candidate will have a strong background in instructional design principles and a passion for enhancing the skills of technical professionals. Join a dynamic team dedicated to empowering learners in a growing industry and make a difference in the way technical support teams learn and grow.

Benefits

Competitive salary

Professional development opportunities

Dynamic team environment

Impactful learning experiences

Qualifications

• 3+ years experience in designing training programs for technical support.
• Proficient in e-learning authoring tools and LMS administration.

Responsibilities

• Design and develop instructional materials for technical support teams.
• Collaborate with SMEs to create engaging and effective training content.

Skills

Instructional Design

Adult Learning Theories

Technical Writing

Project Management

Communication Skills

Collaboration Skills

Education

Bachelor's degree in Instructional Design or related field

3+ years of relevant experience

Tools

Articulate 360

Learning Management Systems (LMS)

Captivate

Camtasia

CRM systems (Zendesk, ServiceNow, Salesforce)

Job description

We are seeking a skilled Instructional Designer with experience in developing engaging and effective learning materials for technical support teams. This role requires a deep understanding of instructional design principles, adult learning theories, and the ability to translate complex technical concepts into easy-to-understand training content. The ideal candidate will collaborate with subject matter experts (SMEs) to create digital and instructor-led training programs that enhance the knowledge and performance of technical support professionals.

Role

Key Responsibilities:

• Design, develop, and implement instructional materials for technical support teams, including e-learning modules, knowledge base articles, video tutorials, and instructor-led training sessions.
• Work closely with SMEs, engineers, and support managers to gather technical information and translate it into learner-friendly content.
• Apply instructional design models (such as ADDIE, SAM, or Bloom’s Taxonomy) to create effective training programs.
• Utilise authoring tools (we use Articulate 360) and learning management systems (LMS) to develop and manage training content.
• Conduct needs assessments to identify skill gaps and recommend appropriate learning solutions.
• Develop assessments, quizzes, and interactive learning experiences to measure knowledge retention and training effectiveness.
• Keep training materials up to date with evolving technologies, processes, and industry best practices.
• Partner with stakeholders to evaluate training impact and improve learning experiences based on feedback and analytics.
• Ensure accessibility and inclusivity in training materials to accommodate diverse learning styles and needs.

Experience

Qualifications & Skills:

• Bachelor’s degree or equivalent in Instructional Design, Educational Technology, Communication, or a related field or 3+ years’ on-the-job experience in lieu of a degree.
• 3+ years of experience designing training programs for technical support or IT-related fields.
• Proficiency with e-learning authoring tools, such as Articulate 360, Captivate, and Camtasia. We use Articulate 360.
• Experience with LMS administration and SCORM development.
• Strong technical acumen with the ability to grasp and simplify complex topics for a range of audiences.
• Familiarity with customer service methodologies, troubleshooting workflows, and CRM systems (such as Zendesk, ServiceNow, Salesforce).
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong collaboration skills to work on projects across departments and time zones.

Preferred Qualifications:

• Experience in scripting and producing instructional videos.
• Knowledge of gamification techniques and microlearning strategies.
• Experience with data analytics to measure training effectiveness.

Why Join Us?

• Work with a dynamic and innovative team dedicated to empowering technical support professionals.
• Opportunity to create impactful learning experiences in a growing industry.
• Competitive salary, benefits, and professional development opportunities.

If you are passionate about learning design and have experience in technical support training, we’d love to hear from you! Apply now to make a difference in the way technical professionals learn and grow.