Instructional Designer

Virgin Money UK PLC; Swindon; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension scheme

Annual bonus

Training & development

Wellbeing resources

Volunteer days

Job summary

Nationwide is seeking an Instructional Designer to create high-quality blended learning experiences across the Retail and Customer Operations onboarding and upskilling programs. You will work within the L&D team to design inclusive learning solutions that drive business growth, with hybrid UK-wide collaboration and office presence as needed.

The role supports flexible working approaches and requires coordinating across regional offices while delivering engaging learning through multiple methods

Qualifications

• Proven ability to manage multiple projects in L&D.
• Experience designing inclusive learning programmes.
• Strong consultancy skills to align learning with business outcomes.
• Ability to lead and coach learning designers.

Responsibilities

• Build and maintain relationships with stakeholders at all levels.
• Use data and insights to shape learning solutions.
• Lead multiple projects and manage risks and dependencies.
• Champion inclusive, engaging learning across platforms.

Skills

Stakeholder mgmt

Blended learning

L&D consultancy

Project leadership

Data-driven design

Job description

We are seeking an Instructional Designer who is passionate about creating legendary learning experiences and has a proven ability to manage multiple projects simultaneously. This role is pivotal in delivering high‑quality blended learning solutions that put both our members and colleagues at the centre of everything we do. As part of our forward‑thinking Learning & Development (L&D) team, you will use your expertise in consultancy and technical design to develop and/or lead teams to develop inclusive learning programmes that drive business growth and support our commitment to exceptional service.

This role is within Colleague, Engagement & Enablement (CEE) as part of the L&D team, which is responsible for designing, developing and delivering onboarding, upskills and holistic learning solutions for Retail and Customer Operations.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing

The successful candidate will build and maintain strong relationships with stakeholders at all levels, using effective influencing and consulting skills to understand business challenges and ensure learning solutions align with strategic objectives. They will use data, insights and performance measures to identify needs, shape recommendations and evaluate the impact of learning interventions.

Working across multiple projects simultaneously, they will confidently manage competing priorities, risks and dependencies while providing leadership, direction and coaching to learning designers and wider project contributors. They will champion the design and delivery of engaging, inclusive, and impactful learning experiences across a range of learning methods and platforms.

The role requires a strong focus on continuous improvement, using learner feedback, business outcomes and quality assurance reviews to enhance learning solutions and maintain consistently high standards. The successful candidate will also stay abreast of emerging technologies, tools and industry best practice, helping to shape future learning capability and drive innovation in learning design and delivery across the organisation.

About you

For this role, the minimum requirements are:

• Demonstrate high levels of technical and non‑technical design skills
• Have exceptional organisational, planning and resourcing skills to effectively manage multiple projects through the whole project life cycle
• Have strong stakeholder management skills and can quickly build effective relationships with colleagues
• Be a confident communicator who can provide expert and professional L&D consultancy and make credible and commercially focused recommendations
• Have a curious & analytical mindset, be comfortable challenging the norm and be a proactive problem solver, following all governance, utilising data to inform decisions and measure learning effectiveness
• Demonstrate a proactive and solutions‑focused mindset, demonstrating resilience, adaptability and personal accountability.
• Have experience of optimising learning through delivery of blended solutions
• Be an effective collaborator across L&D and the wider business, establishing clear roles, responsibilities and escalation points, while acting as a trusted and credible decision‑maker

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

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