Institutional Client Services Associate (French Speaking)

Interactive Brokers; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in London is looking for an Institutional Client Services Associate. The role involves serving as the first point of contact for client queries, resolving trade-related issues, and managing key client relationships. The ideal candidate should be fluent in English and French, possess strong analytical skills, and have 1-2 years of experience in a client-facing role. This position offers a hybrid working model and a range of benefits to support career development.

Benefits

Career development support

Performance-based discretionary cash bonus

Discretionary stock grants

Private Medical Insurance

Company-paid lunch and snacks

Travel season ticket loans

Qualifications

• 1-2 years of experience in a client-facing role at a financial institution.
• Strong passion for technology and financial markets.

Responsibilities

• Serve as the first point of contact for client queries.
• Resolve trade-related queries such as order entry.
• Manage relationships with key institutional clients.

Skills

Knowledge of listed Equities

Analytical problem-solver

Bilingual in English and French

Experience in international settlements

Education

University degree or higher

Job description

Institutional Client Services Associate (French Speaking) – London

Company:

Interactive Brokers

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

12a00959b61c

Job Views:

62

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Responsibilities:

• Serve as the first point of contact for client queries, including assistance with multiple trading platforms (desktop, mobile, browser)
• Resolve trade-related queries such as order entry and trade execution
• Communicate and escalate high-level issues to relevant stakeholders
• Manage relationships with key institutional clients
• Project manage platform and process enhancements
• Perform tasks such as client training, market research, and development

Qualifications & Skills:

• Strong knowledge of listed Equities, Options, Futures, and FX
• Analytical problem-solver with a passion for technology and financial markets
• Experience in international settlements or clearing operations is a plus
• Bilingual in English and French
• University degree or higher
• 1-2 years of experience, preferably in a client-facing role at a global financial institution (candidates with less experience but strong core competencies will also be considered)

Location:

20 Fenchurch Street, London, EC3M 3BY

Working Hours:

8 am – 5 pm, Monday – Friday

Benefits:

• Career development support
• Salary based on experience
• Performance-based discretionary cash bonus
• Discretionary stock grants
• Group Life Assurance
• Group Income Protection
• Occupational pension scheme based on gross earnings
• Hybrid working model
• Additional annual leave increasing with service
• Company-paid lunch and snacks when in the office
• Access to Private Medical Insurance, Dental, and Health Cash Plans (post probation)
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

Interactive Brokers is an Equal Opportunity Employer committed to diversity, equity, and inclusion.

If you meet the requirements, apply today to join our London team!

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