Installer Trainee, Customer Delivery Hub

John Lewis & Partners; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in home installation is seeking Installation Trainees to grow into qualified specialists. You will receive hands-on training while providing exceptional service to customers, handling installations of various home products, and ensuring the highest standards of customer satisfaction. Join a renowned employee-owned business committed to respect and inclusion.

Benefits

Flexible working arrangements

Qualifications

• Driving experience required, especially with larger vehicles.
• Previous installation experience necessary, on-the-job training provided.

Responsibilities

• Load deliveries and represent the John Lewis brand professionally.
• Install products efficiently and maintain a safe working environment.

Skills

Customer-facing experience

Excellent verbal communication skills

Physical ability to handle large items

Good understanding of technology

Education

Manual C1 UK driving licence

DCPC and Tachograph Card

Job description

About the role

As one of our Installation Trainees, you'll be training to become a qualified and accredited home installation specialist with the support of our knowledgeable team based in one of our Customer Delivery Hubs. Once fully trained, you'll have the opportunity to bring our distinctive John Lewis service directly to customers' homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a 2-person delivery crew.

Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

• Represent the John Lewis brand with a focus on excellent customer service.
• Assist in loading deliveries at the delivery hub, working alongside the warehouse team.
• Show respect and courtesy in customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential skills/experience you'll need

• Previous installation experience, with training provided to achieve installer accreditation.
• Manual C1 UK driving licence (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent verbal communication skills.
• Physical ability to handle large items.
• Good understanding of technology.

Desirable skills/experience

• White goods installation and disconnection.
• TV installation.
• Flat pack assembly.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world and are committed to innovation, quality, and service.

As Partners, we share ownership and responsibility, contributing to our collective success while fostering an environment of kindness, respect, and inclusion.

Additional Notes

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage quick completion of any necessary documentation to avoid delays.

Apply early, as vacancies may close if we receive a high volume of applications.

We support flexible working arrangements to promote work-life balance. Discuss options with the hiring manager during your interview.