Installer Trainee, Customer Delivery Hub

John Lewis & Partners; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

John Lewis & Partners is seeking an Installation Trainee to join their delivery team. This full-time role involves training to become an installation specialist, assisting with the delivery and installation of various products in customers' homes. The position offers opportunities to deliver exceptional service while working with a supportive team in a reputable employee-owned business.

Qualifications

• Previous installation experience required.
• Manual C1 UK driving license needed.
• Experience driving a 7.5-tonne vehicle preferred.

Responsibilities

• Install products efficiently and demonstrate their use to customers.
• Represent the John Lewis brand with excellent customer service.
• Stay updated on new products and technologies.

Skills

Excellent verbal communication skills

Physical ability to handle large items

Good understanding of technology

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As an Installation Trainee, you'll train to become a qualified and accredited home installation specialist with the support of our knowledgeable team based in one of our Customer Delivery Hubs. Once fully trained, you'll have the opportunity to bring the John Lewis service directly to customers' homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a 2-person delivery crew.

Note: You need to be 18 years or older to work in this role.

Key Responsibilities

• Represent the John Lewis brand with excellent customer service.
• Assist in loading deliveries at the delivery hub alongside the warehouse team.
• Respect customers' homes and handle unexpected situations effectively.
• Install products efficiently and demonstrate their use to customers.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential skills/experience

• Previous installation experience.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication skills.
• Physical ability to handle large items.
• Good understanding of technology.

Desirable skills/experience

• White goods installation and disconnection.
• TV installation.
• Flat pack assembly.

Full-time, 41 hours/week, working 4 days including some Saturdays, from 06:00 to 17:00.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and treat everyone with kindness and respect. We foster an environment where everyone can thrive and be themselves.

Important points:

• Some roles require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early as vacancies may close quickly.
• We support flexible working arrangements; discuss options with the hiring manager during your interview.