Installer CDH

John Lewis & Partners; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

John Lewis & Partners seeks an Installation Specialist for their Customer Delivery Hubs. This role involves installing various products into customers’ homes while ensuring exceptional service. Applicants should have installation experience, a UK driving licence, and strong communication skills. Join a brand known for its commitment to quality and service excellence.

Benefits

Flexible working arrangements

Employee ownership benefits

Qualifications

• Previous experience of installation required.
• Experience driving a 7.5-tonne vehicle.
• DCPC and Tachograph Card needed.

Responsibilities

• Be an ambassador for the John Lewis brand with great customer service.
• Install products efficiently and demonstrate their use after installation.
• Maintain a safe working environment.

Skills

Manual C1 UK driving licence

Customer service experience

Great verbal communication skills

Ability to handle physical requirements

Good understanding of technology

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Help load up your lorry with the day's deliveries, working alongside the warehouse team.
• Demonstrate respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Install products efficiently and quickly for our customers and demonstrate how they work once installed.
• Keep up to date with new products and technologies to perform your role at your best.
• Maintain a safe working environment.

Essential skills/experience you'll need

• Previous experience of installation is required; we will assist in enhancing your knowledge with our installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Ability to cope with the physical requirements of the role, including delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
• Good understanding of technology.

Desirable skills/experience you may have

• Installation and disconnection of white goods.
• TV installation.
• Assembly of flat pack furniture.

About The Partnership

We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees; we're Partners, driven by our purpose to build a happier world. There's never been a more exciting time to join us.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to offering price, quality, and service excellence in John Lewis and passionate food service in Waitrose.

As Partners, we share ownership and responsibility for our success. We use our voices, work together through challenges, and treat everyone with kindness and respect.

We all own making the Partnership a place where we belong, embracing our differences and creating an environment where we can thrive, grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with information about vetting during the recruitment process, and we encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying promptly, as vacancies can close early if we receive a high volume of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this further with the hiring manager during your interview.