Installer CDH

John Lewis Partnership; Weybridge; On-site; GBP 36,000 - 42,000; Full time

Job summary

Join a leading employee-owned company as an Installation Specialist, where you'll deliver exceptional service by installing various products in customers' homes. This role requires a commitment to customer satisfaction and the ability to handle large items. With training provided, you'll be part of a team that values teamwork and respect.

Qualifications

• Previous installation experience required.
• Training provided through installer accreditation.
• Experience driving a 7.5-tonne vehicle.

Responsibilities

• Install products and demonstrate their use to customers.
• Load the lorry and assist the warehouse team.
• Maintain a safe working environment.

Skills

Manual C1 UK driving license

Customer-facing experience

Excellent verbal communication skills

Physical ability to handle large items

Good understanding of technology

Job description

About the role

As one of our Installation Specialists based in a Customer Delivery Hub, you'll have the opportunity to bring our John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew.

Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

Please note the starting rate for a Customer Delivery Hub, Driver Trainee, is £36,204 annually.

Your day will start at your delivery hub before heading out on route, where your responsibilities will include:

• Being an ambassador for the John Lewis brand with excellent customer service as your top priority.
• Helping load your lorry with the day's deliveries, working alongside the warehouse team.
• Showing respect and courtesy for customers' homes and handling unexpected situations to find the best solutions.
• Installing products efficiently and demonstrating their use to customers.
• Staying updated with new products and technologies to perform your role effectively.
• Maintaining a safe working environment.

Essential skills/experience

Previous installation experience is required, with training provided through our installer accreditation. Additional skills include:

• Manual C1 UK driving license (max 6 points)
• DCPC and Tachograph Card
• Experience driving a 7.5-tonne vehicle
• Customer-facing experience
• Excellent verbal communication skills
• Physical ability to handle large items such as sofas, white goods, and furniture
• Good understanding of technology

Desirable skills/experience

• Installation and disconnection of white goods
• TV installation
• Flat pack assembly

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversification. We value ownership, teamwork, kindness, and respect, fostering an environment where everyone can thrive.

Important points to note

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants are encouraged to complete these swiftly to avoid delays. Vacancies may close early if high application volumes are received.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.