Installer CDH

John Lewis & Partners; Sowton Barton; On-site; GBP 33,000; Full time

Job summary

Join a leading employee-owned company as an Installation Specialist. In this role, you'll deliver and install various products directly in customers' homes, ensuring exceptional service. Applicants should possess driving and installation experience, emphasizing safety and customer satisfaction. Enjoy a collaborative workplace dedicated to flexibility and rewarding ownership.

Benefits

Flexible working arrangements

Qualifications

• Manuel C1 UK driving licence required.
• Experience with 7.5-tonne vehicles needed.
• Installation experience required, with accreditation assistance provided.

Responsibilities

• Install products efficiently and provide customer demonstrations.
• Load and unload delivery vehicle with warehouse team.
• Handle unexpected situations and maintain safe work environment.

Skills

Verbal communication

Customer service

Physical stamina

Tech-savviness

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18 years or older to work in this role.

Please note the expected starting rate for a Customer Delivery Hub Driver Installer is £32,149 (Annual).

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Essential skills/experience you'll need

• Previous experience of installation is required for this role, and we will assist in topping up your knowledge with our installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Ability to cope with the physical requirements of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
• Good understanding of technology.

Desirable skills/experience you may have

• Installation and disconnection of white goods.
• TV installation.
• Assembly of flat pack furniture.

About The Partnership

We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees; we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold our Never Knowingly Undersold promise on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We use our voices to contribute to our success, working together through good and challenging times, treating everyone with kindness and respect.

We all own making the Partnership a place where we belong, embracing our differences and creating an environment where we're free to be ourselves and thrive. We grow ourselves individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, which may include DBS checks. If required, you'll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.

We recommend applying early, as vacancies can close if we receive a high number of applications.

We support flexible working arrangements to help our Partners maintain a good work-life balance. This may include flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.