Installations Partner

B&Q plc; South Ockendon; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension

Private Medical Insurance (PMI)

ShareSave

6.6 weeks holiday

Company car

Field-based role in North London

Job summary

B&Q plc in North London is seeking an Installations Partner to support the delivery of our installations service strategy across stores. You will partner with Regional Managers and Unit Managers, coach store leadership, and drive improvements in installation delivery.

The role requires a full driving license and mobility across the North London region; it is field-based with a company car provided. You will develop relationships with installers and regional teams while delivering excellent

Qualifications

• Full driving license is required.
• Willingness to travel across the North London region.

Responsibilities

• Partner with Regional Managers and Unit Managers to implement the installations plan.
• Build strong relationships within regional teams and use data to identify trends.
• Support stores to resolve issues and installation warranty claims.
• Provide training tools content and coaching to stores.
• Recruit and develop quality installers and manage installer capacity.

Skills

Driving license

Job description

From £40,000 - £55,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working Field-Based (North London) + CAR PROVIDED BY US

A full driving license is required, as the role will require you to be mobile across the North London region of our store estate.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as an Installations Partner and you'll be a big part of this.

Role Purpose

To partner the Regional Managers to support the delivery of B&Q installations service strategy in supporting, educating and coaching store leadership teams.

Key Accountabilities / Responsibilities

Stores

• Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
• Form strong relationships/partnerships within your regional teams.
• Have a regular discussion with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
• Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
• Work with our installations support team to effectively resolve all installation warranty claims.
• Review and ensure correct processes in place consistently in stores.
• Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.

Installers

• Support stores with data lead insight for the sourcing, recruitment, development, and engagement of quality installers.
• Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
• Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
• Work closely with regions to ensure installer capacity meets future demand and business targets.

Proposition

• Develop the technical knowledge and capabilities of the store and installations support team.
• Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.

Key Business Relationships

• Regional Managers
• Store Management Teams
• Store showroom Teams
• Installers (external)
• Legal
• Quality & Aftercare team
• Electrical Governing Bodies (external)
• Gas Safe Register (external)
• Installations service providers & Dispute resolution organisations (external)

In depth knowledge

• In depth knowledge of the installation industry
• Dispute resolution processes awareness
• Experience of dealing with customer issues and complaints.
• Ability to identify and solve problems.
• Excellent communication skills.
• Financial and business acumen.
• Leading change.
• Coaching and developing colleagues (remote/in person)
• Excellent analytical skills.
• Good level of skill in Microsoft Office /Teams/ SharePoint.
• Organised and efficient.Takes Responsibility.
• Excellent level of engagement and influencing skills.
• Excellent level of attention to detail.

Benefits

• Flexible & Hybrid Working - Work in a way that helps you perform at your best, balancing business needs with personal commitments.
• Career Growth & Development - Access learning, development and career opportunities across one of the UK's leading retail organisations.
• Competitive Reward Package - A competitive salary, pension and a range of financial benefits.
• Colleague Discounts - Enjoy discounts across B&Q and the wider Kingfisher Group.
• Health & Wellbeing Support - Access wellbeing resources, health support and employee assistance programmes designed to help you thrive.
• Time Away From Work - Generous holiday entitlement and family-friendly policies that support life both inside and outside work.
• A Place Where You Belong - We're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.
• Make a Difference - The work you do will have a direct impact on our customers, colleagues and business.

Eligibility To Work

Please note that B&Q does not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and throughout their employment.

Accessibility & Disability Confident

At B&Q, we're committed to creating an inclusive recruitment experience for everyone. If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.