Installations Assistant

ClearVUE.Business; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Job summary

ClearVUE.Business recherche un Installation Assistant pour améliorer l'expérience client et établir des relations à long terme. Le candidat idéal sera responsable de l'interaction avec les clients, de la coordination des projets, et de l'assistance aux installations, tout en apportant des solutions. Rejoignez une entreprise pionnière dans la réduction des émissions de carbone et faites partie d'une équipe dynamique.

Benefits

Package de compensation de premier plan

Équilibre vie professionnelle / vie privée

Congés annuels améliorés

Qualifications

• Expérience dans un rôle de service client, de préférence dans un environnement dynamique.
• Excellentes compétences de communication verbale et écrite.

Responsibilities

• Faciliter les enquêtes pré-installation et les installations.
• Coordonner les projets et les exigences de santé et de sécurité.

Skills

Communication

Prioritisation

Problem Solving

Customer Service

Tools

MS Office

Job description

Hi, we're ClearVUE

• Industry-leading compensation package:Negotiable base salary of £25,000 – £30,000 (DoE).
• Make a difference:Your work will contribute to limiting the increase in global temperatures by helping businesses reduce carbon emissions and improve their sustainability.
• Learn from industry-leading experts:We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
• Work-life balance:No late finishes – keep your plans with friends and family.
• Enhanced annual leave including additional time off in December (incentivised)
  
  

ClearVUE. Business is a leading environmental and energy consultancy, driven by a commitment to data-driven net-zero strategies. Our mission involves collaborating with companies across diverse sectors to formulate and implement carbon reduction and energy efficiency strategies within the broader context of their ESG initiatives. Through advanced energy and carbon assessments, coupled with strategic planning and implementation services, supported by cutting-edge infrastructure technology, we’re pioneering revolutionary solutions to help businesses reduce their environmental impact incrementally.

What is the job about?

As the Installation Assistant you will play a crucial role in enhancing the overall customer experience and fostering long-term relationships with our clients. Your primary responsibility will be to engage with customers and staff to facilitate the pre-installation survey and subsequent installation itself including completion of all associated paperwork.

What exactly will you do?

• Client Liaison.
• Understanding clients’ requirements and build installation plans that suit their needs.
• Scope projects and provide detailed plans and options for implementation (including pricing).
• Monitor and support the delivery of work from electrical engineers, providing support to the Senior Electrician and their management of remote engineers.
• Co-ordinate installations including stock, tools, staffing as well as health & safety requirements.
  
  

What we’re looking for

• Ability to work in a fast-paced environment, prioritising and managing multiple initiatives at once to meet deadlines.
• Experience in a customer service or customer support role, preferably in a fast-paced environment.
• Comprehensive computer literacy including proficient use of MS Office tools.
• Excellent Communication: Exceptional verbal and written communication skills with a friendly and professional demeanour, capable of adapting communication style to various customer needs.
• Problem-Solving Abilities: Proven ability to identify customer needs, think critically, and provide appropriate solutions or escalate issues when necessary.
  
  

Bonus points

• Experience of installation administration.
• Experience in delivering electrical projects for multiple clients.
• Experience of full project lifecycle from concept, scoping and requirements definition through to successful delivery and closure.
  
  

Diversity in our heritage, inclusion in our future.

NGP is a Disability Confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition.

We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.

Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.

We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories further highlighted by our recent Good Business Charter Accreditation. Be part of our story. Be you at NGP. #BeYouAtNGP

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