Installation & Service Engineer- Surrey & Sussex

TN United Kingdom; Cranleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fibre broadband provider in London is seeking an FTTP Installation Engineer to join their dynamic team. The role involves installing ultrafast broadband services in residential and commercial properties, ensuring excellent customer service and operational efficiency. Ideal candidates will have a keen interest in telecommunications, hands-on installation experience, and strong communication skills. Join a growing company dedicated to providing reliable and high-speed internet access to communities.

Benefits

25 days holiday, increasing with service

Birthday leave

Cycle to work scheme

Flexible WFH policy

Private Health Cover

Qualifications

• Hands-on experience of installing telecommunications infrastructure.
• Specific experience of fibre-optic installation, splicing, and distribution is beneficial.
• Keen interest in UK telecoms and basic knowledge of electrical safety.

Responsibilities

• Install Community Fibre’s ultrafast broadband service into customers’ properties.
• Liaise with Engineering and Operational management teams.
• Troubleshoot and repair fibre faults within the network.

Skills

Communication

Customer Service

Electrical Safety Knowledge

Education

Driver’s License

Telecommunications Infrastructure Installation Experience

Job description

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Client:

Community Fibre

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

77ce5fce227a

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

We’re a London company exclusively serving the capital’s residents and businesses. We are leading the way in bringing future-proof, super-fast and reliable broadband at a fairer price.

We’re also passionate about giving back to the communities we serve. So far we've connected 600 community spaces with free 1 Gbps Fibre Broadband. We also train qualified Digital Ambassadors to help bridge the digital divide in London communities.

Unlike most providers, we build, own and operate our dedicated fibre optic network with the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and is up and running over 99.9% of the time with no peak-time slowdowns. This means we don't have to rely on Openreach, or anyone else's, outdated copper cables.

With us, you get excellent rated service, incredible speeds and outstanding reliability right from the get-go.

Now that's better broadband for everyone.

Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

• We’re the only broadband provider on the market offering residential speeds up to 3,000 Mbps.
• Our network covers over 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
• We have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

Your main responsibility as a FTTP Installation Engineer is to work effectively in a 2-person team to attend pre-booked appointments and install Community Fibre’s ultrafast broadband service into our customers’ new properties. This includes the installation of fibre-optic CPE (customer premises equipment) in both residential and commercial buildings as well as the installation and maintenance of Box Broadband’s under and over-ground fibre distribution network. As part of the role you will be expected to cover jobs aroundSurrey and Sussex, with particular focus onjobs across Bexhill to Selsey.

The role involves liaison with Engineering and Operational management teams and our new customers, strong communication skills and a genuine passion for delivering excellence in customer service are paramount. Training is provided alongside learning on the job about all of the systems and networks deployed by Box Broadband, a Next Generation Telecoms company.

You will learn about the challenges and rewards of working in a small and growing Telecoms company and experience the growth of a company as it expands its customer base, its operational systems, network systems and fibre optic network infrastructure. You will be taking on a key role which will be key for achieving our customer installation targets and additionally our satisfaction targets.

What you’ll be doing:

• Installing micro-ducts into existing underground duct access systems.
• Carrying out blown fibre installations to individual buildings (Training will be provided on our fibre optic blowing machines used for installs)
• Installation of fibre-nodes, cables and optical splitters within a GPON architecture.
• Splicing, terminating and testing internal and external optical cables in-line with our rigorous quality standards.
• Troubleshoot, diagnose and swiftly repair fibre faults within the network to ensure minimum disruption to service.
• Responding to and resolving in-home customer faults and service outages.
• Always delivering an exceptional level of customer service to both our new and existing customers.
• Any other reasonable request within your range of competence as required by your Manager.

The experience we’re looking for you to bring:

• Keen interest in UK telecoms basic knowledge of electrical safety
• Hands on experience of installing telecommunications infrastructure
• Specific experience of fibre-optic installation, splicing and distribution would be beneficial
• SA001
• SA002
• S7
• S8
• NRSWA
• IPAF1B
• EFAH
• Driver’s License
• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Private Health Cover
• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page:

https://careers.communityfibre.co.uk/

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.