Installation Scheduler (Coordinator)

We Power Your Car; Bingley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading EV charging solutions provider in the UK is seeking a Scheduling Coordinator to optimise installation jobs and deliver excellent customer service. The ideal candidate will have prior experience in a customer service and scheduling role, with strong communication skills and an ability to manage multiple tasks in a fast-paced environment. This is an exciting opportunity to join a rapidly growing company in a dynamic industry.

Responsibilities

• Organise and monitor installation jobs across the UK.
• Liaise with installers and customers.
• Maximise engineering team output to meet targets.
• Provide first-class customer experience.
• Handle inbound customer questions and complaints.
• Prioritise workload for excellent customer service.
• Point of call for installation partners.
• Maintain thorough communication records.

Skills

Telephone-based customer experience

Scheduling experience

Customer focus

Outstanding communication skills

Strong geographical knowledge

Strong IT skills

Ability to work in a fast-paced environment

Experience working independently

Attention to detail

Accurate data entry skills

Highly organised

Tools

Microsoft Office

Internal IT systems

Job description

We Power Your Car

We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally.

As the experts in electric vehicle charging, we’re able to assist with every step of installing an EV charging solution, whether it be for the domestic or commercial market.

We’re a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our

Role description

• Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise
• Liaise with installers and customers over the phone
• Maximising the output of the engineering team to meet business targets
• Provide a first-class customer experience.
• Reacting in an extremely timely fashion to inbound customer questions including sensitively handing with complaints if they arise
• Prioritising workload to ensure delivery of excellent customer service to the required KPI’s and SLA’s.
• Be the point of call for our installation partners
• Ensure all communications are thoroughly and efficiently recorded on our internal IT systems. This is an integral part of the role as all members of staff need to be able to access and utilise this information whenever required to ensure the successful daily running of the business.
• Uphold our five-star customer service reputation

Requirements

• Previous telephone-based customer-based experience is essential
• Previous experience in a scheduling role is essential
• Customer focused approach to all work
• Outstanding communication skills, both written and verbal, when dealing with customers and internal stakeholders
• Strong geographical knowledge for planning engineers’ workloads and routes to optimism efficiency
• Strong IT skills: ability to use Microsoft Office is a must as well as the ability to learn new IT systems quickly
• Be able to work in a fast-paced environment and manage multiple tasks
• Experience working independently and in a team
• Attention to detail in all aspects of the work
• Accurate data entry skills
• Highly organised