Installation Planning Coordinator

record uk ltd; Blantyre; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the automatic door industry is seeking an Installation Planning Coordinator to manage installation scheduling and ensure customer satisfaction. The role involves coordinating with installers and project management, maintaining client portals, and adhering to internal procedures. The ideal candidate will possess strong organisational and communication skills, thrive in a fast-paced environment, and have a sense of urgency. Join a forward-thinking organisation that values employee development and offers numerous benefits.

Benefits

33 days of annual leave

Life assurance scheme

Efficiency bonus scheme

Enhanced sick pay

Annual salary review scheme

Access to online employee benefits portal

Access to extensive online training portal

Employee Assistance Program

Bi-weekly fresh fruit delivery

Onsite tea & coffee facilities

Qualifications

• Good organisational skills and excellent communication.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Schedule labour for installations and assist with planning.
• Maintain Client Portals and ensure internal procedures are followed.
• Act as point of contact for customers regarding installations.

Skills

Organisational Skills

Communication

Problem Solving

IT Skills

Job description

Job Description
Working closely with the automatic door installers and project management team to facilitate collaborative co-ordination of installations, whilst maximising customer satisfaction.

The main requirements of the role are to:

• Schedule labour for installations – both in advance and at short notice where required.
• Assist with planning activity and instructing the automatic door installers – planning and delegating their workload and dealing with any other requirements relating to the nature, location and duration of their work (inc. equipment hire and site access).
• Utilisation and development of business systems and ensure it is “live” including maintenance of our live planning board by updating stages of customer orders throughout the Project Lifecycle.
• Maintain Client Portals with accurate information.
• Ensure that all internal procedures are being adhered to including but not limited to issuing site checklists, generating service requests, debriefing, management of installation/commissioning sheets and bills of materials. Raising purchase orders for sub-contractor invoices, hire equipment, and site security.
• To receive and action calls or queries from customers and be their point of contact for any planned or outstanding works.
• Ensure the customer has met all requirements to ensure the installation can be completed.

Essential Criteria

• Good organisational skills
• Excellent communication and interpersonal skills
• Speed of thought, prioritisation and decision making skills.
• Good problem solving skills.
• Sense of urgency to work in a fast paced environment.
• Ability to build and maintain relationships with key stakeholders.
• Strong IT skills (Word / Excel to intermediate level and email)
• Self-motivated, working well under pressure

Benefits of Working at Record

If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:

• 33 days of annual leave.
• Life assurance scheme.
• Efficiency bonus scheme.
• Enhanced sick pay.
• Annual salary review scheme.
• Access to an online employee benefits portal.
• Access to an extensive online training portal.
• Access to an Employee Assistance Program.
• Bi-weekly fresh fruit delivery to head office.
• Onsite tea & coffee making facilities.

To apply, please send your CV and covering letter to [e-mail] with subject heading ‘Installation Planning Coordinator’.

We look forward to hearing from you!