Installation Modernisation Sales Manager

Orona; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the lift industry seeks a Service Sales Manager in Glasgow. This role involves overseeing sales activities, managing a dedicated team, and maintaining relationships with clients. The successful candidate will leverage their sales management skills to drive growth and ensure compliance with industry standards.

Responsibilities

• Oversee all Service Sales activities, including managing the service sales team.
• Develop knowledge of the complete Orona regional portfolio and maintain client relationships.
• Monitor warranty and contract sales to meet annual targets.

Skills

Sales Management Ability

Product Knowledge

Organising

Customer Focus

Team Working

Presentation Skills

Building Relationships

Negotiation

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Orona

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

4d8eea21edac

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

Responsible for overseeing all Service Sales activities within the Region including Repairs Targets, Warranty contracts, retention, and New Business Development. Liaises with clients, consultants, and service-related specifiers to build relationships and define their requirements. Manages the Service Sales Team, including but not limited to Business Development Manager, Repairs Estimator, and Admin support. Collaborates closely with the Service Manager (Ops) on admin resources, troublesome lifts, and key client meetings.

Maintenance Contracts

Oversees warranty and new contract sales in accordance with annual targets, monitoring and managing the BDM, providing support and guidance as required. Ensures Sales logix is maintained to a high standard, providing live reports as needed.

Coordinates repair offers and follow-ups by the sales team. Ensures a high volume of enquiries and offers are generated via reports, identifying troublesome lifts, H&S items, regulation compliance, engineers, insurance reports, etc., to meet targets. Surveys sites as necessary and prepares accurate sales offers. Meets regularly with the Service Manager (Ops) to discuss troublesome lifts and special assistance requirements. Ensures all supplier quotes are obtained and orders are accurate for smooth handover to Operations.

Maintains up-to-date information on all live offers and ensures the sales team follows standard processes for easy information retrieval. All relevant data should be captured on BINSA, SLX, and E-files. Provides accurate monthly sales figures and forecasts for department reporting.

Product & Client Development

Develops knowledge of the complete Orona regional portfolio. Ensures the sales team recommends appropriate contracts and products to meet customer needs. Builds and maintains relationships with existing and new clients to ensure long-term sales sustainability.

Resource Management

Identifies team training and support requirements. Recognizes strengths and weaknesses with a long-term view to ensure the company has a professional, qualified sales team. Holds regular meetings with the Service Manager (Ops), liaising with field techs and engineers as necessary to drive sales. Offers advice and suggestions to engineers to maximize sales potential from the portfolio.

Requirements

• Sales Management Ability: Oversee the sales department, generate inquiries, and close orders to ensure growth using industry knowledge and management techniques.
• Product Knowledge: Gain a thorough understanding of the Orona lift portfolio and competitor contracts. Understand pricing and margins.
• Organising: Ability to coordinate multiple activities, organize information and files, and anticipate impacts of related activities.
• Customer Focus: Build effective relationships with internal and external customers, exceeding expectations.
• Team Working: Maintain team spirit and morale, be sensitive to others.
• Presentation Skills: Communicate effectively in formal presentations, adjusting delivery for the audience.
• Building Relationships: Foster good relationships, collaborate, and solve problems fairly.
• Negotiation: Negotiate skillfully in tough situations to win concessions without damaging relationships.