Installation Manager

RedFish Solutions; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company specializing in cutting-edge furniture and pod solutions is looking for a proactive Project Manager. In this role, you will coordinate installations, manage client interactions, and identify upselling opportunities, all while engaging with teams across the UK. Your adaptability, attention to detail, and strong communication skills will be crucial in ensuring high-quality outcomes and client satisfaction.

Qualifications

• Full UK driving licence required.
• Ability to work autonomously and manage a dynamic schedule.

Responsibilities

• Coordinate teams and manage installations on-site.
• Address maintenance issues and ensure client satisfaction.
• Plan and oversee snagging processes.

Skills

Communication

Adaptability

Problem-solving

Attention to detail

Tools

HubSpot CRM

Excel

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Role Overview

Our client is seeking a Project Manager who thrives in fast-paced environments and takes pride in delivering high-quality installations. Acting as the on-site lead, you'll coordinate teams, manage snagging and maintenance, and ensure seamless client interactions - all while identifying opportunities to expand the scope of work.

This role offers a chance to represent a forward-thinking company known for cutting-edge furniture and pod solutions. You'll work closely with Operations, installers, and clients across the UK.

Key Performance Indicators

• Achieve target client satisfaction scores post site visits
• Uncover and secure upselling opportunities in line with monthly KPIs

Systems & Tools

• HubSpot CRM
• Excel
• Internal scorecards
• Pipeline forecasting documents

Ideal Candidate

You're the kind of person who:

• Communicates with confidence and professionalism
• Connects easily with people and builds trust quickly
• Adapts on the fly and thrives in varied site environments
• Has a sharp eye for detail and takes pride in doing things right
• Rolls up your sleeves and solves problems hands-on
• Works autonomously and manages a dynamic schedule
• Holds a full UK driving licence and is open to nationwide travel

Key Responsibilities

Site & Installation

• Visit and assess sites prior to installation
• Oversee installation crews, ensuring quality and safety
• Apply asset tags, document processes, and complete sign-offs
• Capture client satisfaction and gather final approvals

Client Care & Sales Insight

• Revisit sites for post-installation checks and feedback
• Address snagging or maintenance issues
• Ensure pod functionality and coordinate repairs
• Identify and report upselling opportunities

Maintenance & Snagging

• Plan snagging visits with the Ops team
• Install replacement components and track work completed
• Keep detailed snagging logs and ensure resolutions

Asset Management

• Inspect items before collection and assess damages
• Prepare units for redeployment
• Contribute to warehouse stock takes and asset accuracy

Process Ownership (Development Scope)

• Potential to lead snagging operations end-to-end: ordering, scheduling, and follow-up

For further information apply with a CV.