Installation Field Engineer

Orbital Net Limited; Tees Valley; In loco; GBP 25.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company vehicle

Fuel card

Overnight food allowance

Expenses on company card

23 days annual leave + bank holidays

£50 food voucher every 6 months

Descrizione del lavoro

Orbital Net Limited in Darlington offers a full-time field-based broadband installer role delivering on-site connectivity across leisure parks. You will wire and configure Wi‑Fi, FTTP and Ethernet, and resolve faults while maintaining high end-user experience.

The role includes driving a company vehicle, travel across the UK, and adherence to SLA targets, safety standards and company values. On-call rotation applies with overtime opportunities.

Competenze

• Understanding of telecoms or ISP field installations.
• Experience with wireless technologies and outdoor deployments.
• Practical installation skills including mounting and cabling.
• Excellent customer-facing communication.
• Full UK driving licence is essential.
• Experience with WiMAX/outdoor wireless deployments preferred.
• MDU/holiday park installation experience is a plus.
• Basic RF troubleshooting knowledge; relevant certifications are a bonus.

Mansioni

• Install broadband services into park homes, lodges and caravans using wireless or FTTP/Ethernet.
• Mount and configure external CPE, routers and APs; activate services and perform provisioning checks.
• On-site customer facing service with clear explanations and troubleshooting guidance.
• Diagnose and resolve connectivity issues across RF links and CPE devices; escalate as needed.
• Maintain health, safety, and compliance; accurate documentation of work.

Conoscenze

Telecoms field install

Wireless technologies

Practical installation

Customer-facing

UK driving licence

WiMAX deployments

MDUs experience

RF troubleshooting

Certifications ECS/IPAF

Descrizione del lavoro

Full-time Permanent Intermediate

Posted 14 Oct 2026

Description

Location:Darlington, Field-based (UK-wide travel, primarily leisure parks)

Salary:£28,000 per annum + overtime available as part of an on-call rota.

Additional remuneration: Company vehicle, fuel card, overnight food allowance, company card for expenses.

Role Purpose

To deliver high-quality, customer-facing installations of broadband and Wi-Fi services to end users within VFAST-enabled holiday and leisure parks. The role focuses on connectivity, in-unit installations, fault resolution, and ensuring an excellent end-user experience aligned with SLA and brand expectations.

Aligned with our Company Values:

Paceensures we meet demand and scale delivery across parks

Excellenceensures we do it right first time and protect margin and reputation

Togetherensures the field operation integrates effectively with the wider business

Key Responsibilities

End User Installations

• Install broadband services into park homes, lodges, and static caravans using a mix of:
• Wireless (PtMP/ WiMAX / LTE/5G CPE)
• FTTP / Ethernet where available
• Mount and align external CPE (whererequired) ensuringoptimalsignal performance
• Run internal cabling (CAT5e/CAT6/Fibre )in a neat and compliant manner
• Install and configure routers, access points, and associated equipment
• Activate services and complete provisioning checks

Customer Experience

• Act as the face of the business on-site, delivering a professional and friendly service
• Clearly explain functionality, router setup, and basic troubleshooting to end users
• Ensure customer sign-off and satisfaction before leaving site

Fault Finding & Support

• Diagnose and resolve connectivity issues across:
• RF links (signal strength, interference, alignment)
• CPE and router configuration
• Escalate complex faults to Service Desk or engineering teams with clear diagnostics
• Perform maintenance visits and service restorations within SLA targets

Health & Safety & Compliance

• Adhere to all H&S requirements including:
• Working at height (ladders, external mounting)
• Electrical safety
• Safe cable routing and fixing
• Ensure all installations meet company and regulatory standards
• Maintain tools, PPE, and company vehicle in safe working order

Documentation & Reporting

• Complete installation records, photos, and test results via job management systems
• Accurately record materials used and time on site
• Provide feedback on recurring issues, installation challenges, or product improvements

Key Skills & Experience

• Understanding of telecoms or ISP field installations (wireless or fixed line)
• Understanding of:
• Wireless technologies
• Practical installation skills (drilling, mounting, cabling)
• Customer-facing experience withgood communicationskills
• Full UK driving licence
• Experience with WiMAX / outdoor wireless deployments
• Experience in holiday park or MDUs (multi-dwelling units)
• Basic understanding of RF troubleshooting tools
• Certifications (e.g. ECS, Working at Height, IPAF – beneficial but not essential)

Key Behaviours

• Customer-first mindset with strong interpersonal skills
• Practical, problem-solving approach in varied environments
• Ability to work independently and manage workload effectively
• Flexible and responsive to changing schedules and priorities
• High attention to quality and installation standards
• 23 days annual leave + bank holidays
• £50 food voucher of your choice every 6 months