Installation Engineer x 3

JLA Group; Ripponden; On-site; GBP 30,000 - 37,000; Part time

Job summary

A thriving company is seeking an Installation Engineer to join their energetic customer-facing team. The role involves installing laundry and catering equipment, ensuring customer satisfaction through excellent service, while adhering to health and safety regulations. Ideal candidates will have relevant qualifications, experience in a field-based role, and a customer-oriented mindset.

Qualifications

• Essential: Full driving license.
• Skilled in installing laundry and catering equipment.
• Knowledge of electrical and plumbing work.

Responsibilities

• Maintain excellent customer service practices.
• Manage on-site customer queries courteously.
• Ensure safety and adherence to health regulations.

Skills

Customer Service

Problem Solving

Attention to Detail

Flexibility

Communication

Education

Recognised qualification in Gas Safe environment

Recognised qualification Electrical installation

Job description

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Location Scotland, Gloucester, LSE Salary Up to £37K dependant on qualifications Vacancy Type Permanent/Part Time Job Profile Job Description

About our business
The JLA story began in 1973 when we started out as a family run commercial laundry business; we’ve experienced rapid growth since and we’re now market leaders, providing laundry, catering, heating, fire safety, infection control, and air conditioning solutions.
JLA is a thriving place to work; it’dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be.

Role overview
The role of an Installation Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

Service Delivery

• Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
• Manage on-site customer queries in a fair and courteous manner
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site well-presented
• Handle any challenging situations with customers in a professional and courteous manner at all times.
• Be responsive and cooperative and achieve the required tasks set

Managing Health & Safety

• To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
• Report identified risks in line with H&S procedures
• Attend H&S training and briefings on a regular basis

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.

Knowledge and Skills (what you know and what you can do)

Essential -
• Skilled in installing laundry and catering equipment
• Knowledge of electrical and plumbing work
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal

Experience (what you have done)

Essential -
• Experience of working in a customer-facing role
• Experience in a field based role
Desirable -
• Experience of managing challenging situations in a customer-facing role
• Experience of identifying selling opportunities in order to generate sales leads

Personal qualities (the way you think and act)

Essential -
• Aptitude for practical work
• Good attention to detail
• Talent for solving problems
• Good communication and customer service skills
• Resourceful, with the ability to work independently
• Good time management skills
• Flexibility in support of the customer and business needs

Qualifications

Essential -
• Full driving license
• Recognised qualification in a Gas Safe environment.
• Recognised qualification Electrical installation

Desirable -
• Gas Safe registered