Installation engineer (on site Aldershot)

TN United Kingdom; Aldershot; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks an experienced Service Delivery Engineer to support a critical program used by the RAF and foreign Air Forces. This role involves managing installations, ensuring systems transition smoothly into operation, and providing ongoing support. The position is office-based, requiring a UK national eligible for SC Security Clearance. The company values diversity and offers comprehensive training and development opportunities, making it an exciting place to grow your career while contributing to vital projects in the defense sector.

Benefits

Flexible Benefits

Private Medical Insurance

Dental Insurance

Travel Insurance

Employee Discounts

Qualifications

• Several years of experience in customer-facing roles required.
• Understanding of hardware configurations and ability to modify equipment.

Responsibilities

• Planning and conducting system installations for customers.
• Managing Service Support Desk workload to meet SLAs.
• Providing remote diagnostics and repairs over secure networks.

Skills

Service Delivery Engineering

Communication Skills

Customer Support

Basic Networking Knowledge

Red Hat Linux

ITIL Foundation Certification

Education

Relevant Technical Degree

Tools

Rational ClearCase

HP Hardware

COTS Products

Job description

Social network you want to login/join with:

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Client:

GBA5 EntServ UK Limited

Location:

Aldershot, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

b707d8e9e64c

Job Views:

8

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Description:

Location: Aldershot (office based)

UK Nationals

Candidate must be eligible for SC Security Clearance

The DXC (Ent Serv UK Limited), AMPA Programme is responsible for the continued delivery and future growth of the Advanced Mission Planning Aid (AMPA) and associated products. Used widely within the RAF and various foreign Air Forces, AMPA is built around a common software core, with tailoring and additional capability being implemented for specific aircraft types.

AMPA is a fully networked system utilising customer IT infrastructure allowing instant information exchange between locations. Utilising a Linux operating system, it is hosted on COTS HP hardware. The current development environment is built around the Rational ClearCase configuration management tool.

The AMPA programme consists of several individual projects utilising a common development and delivery function and tool set to meet each specific set of customer requirements. In the case of the export customers, this includes negotiating and demonstrating compliance with aircraft industry standards. Individuals working within the AMPA programme may be associated with specific projects or support multiple projects.

AMPA is a highly regarded and successful system. A significant factor in this is the support DXC provides to end users in requirements capture, exercise support, training, etc.

The applicant must be cleared to a minimum of SC and be a UK national with no caveats or dual nationality.

This role is 100% office based without remote work options.

About the role

• Experienced Service Delivery Engineer needed to support the AMPA Programme and fulfill contractual requirements.
• This role involves supporting system installations for in-flight projects in the UK and overseas.
• The Service Delivery Engineer supports the transition of systems into operational use and their ongoing support and maintenance.
• Supports internal teams in deploying environments for verification and analysis activities.

Reports to: Systems Team Lead

Responsibilities

• Planning and conducting system installations and commissioning for customers in the UK and abroad.
• Managing Service Support Desk workload to meet SLAs.
• Coordinating support requests to achieve resolution.
• Monitoring and reporting on Service Support Desk performance.
• Liaising with third-party suppliers and support agencies.
• Providing remote diagnostics and repairs over secure networks.
• System administration of remote diagnostic systems.
• Secure management of classified hardware/media.
• Producing work instructions and procedures understandable to diverse technical levels.
• Providing cover for the team lead during absences or high workload periods.
• Representing Service Delivery in account reviews.
• Estimating, scheduling, and reporting on activities.
• Attending third-party meetings as needed.
• Travel required (~30-40%) within the UK and abroad.
• Several years’ experience in customer-facing roles.
• Excellent communication skills, both written and verbal.
• Understanding hardware configurations and ability to modify COTS equipment.
• Basic networking knowledge for planning installations.
• Knowledge/Experience with AMPA.
• ITIL Foundation certification.
• Hardware experience with HP and non-HP COTS products, including workstations, laptops, servers, printers, UPS devices.
• Basic Red Hat Linux and command line skills.
• Understanding of IBM Rational tools (ClearCase / ClearQuest).

Investment In Training and Development

• Offering comprehensive training, career development, structured induction, mentoring, and professional qualifications.

Our Culture

• Supporting diversity, equality, and inclusion to foster an involved and supported workforce.

Employee Benefits

• Flexible benefits, including options to adjust benefits, private medical, dental, travel insurance.
• Access to ‘Perks at Work’ discounts on gift cards, holidays, dining, activities, and groceries.