Installation Coordinator

Thrive SW; Bath; On-site; GBP 26,000 - 28,000; Full time

Job summary

Thrive SW in Bath (Office-Based) is seeking an organised Installation Coordinator to join our team. You will coordinate engineers, schedule installs, procure materials, and handle project administration while delivering excellent customer service.

Working closely with the Group Installation Manager and Assistant Project Managers, you will help ensure projects are delivered efficiently, on time, and within budget.

Qualifications

• Experience in coordinating, scheduling or administration roles.
• Ability to prioritise multiple tasks with excellent organisational skills.
• Strong written and verbal communication skills with high attention to detail.
• Proactive, problem-solving mindset with IT literacy and adaptability.

Responsibilities

• Proactively schedule installation engineers based on availability, location and skill set.
• Contact customers to arrange installation dates and confirm appointments via email.
• Mobilise installation projects using the CRM and finance systems.
• Ensure RAMS are completed and issued to clients before works commence.
• Liaise with engineers and Assistant Project Managers via phone, Teams and email.
• Monitor live jobs to capture additional works and return visits.
• Raise work orders and purchase orders using the CRM system.

Skills

Coordination

Scheduling

Administration

Organisational skills

Communication

Attention to detail

Problem solving

Microsoft Office

Tools

Word

Excel

PowerPoint

Job description

Installation Coordinator

Bath (Office-Based)

£26,000 - £28,000 + Excellent Benefits

Due to continued growth, we are looking for an organised and proactive Installation Coordinator to join our team based in Bath.

Working closely with the Group Installation Manager and Assistant Project Managers, you will play a key role in supporting the successful delivery of Fire, Life Safety and Security installation projects. You will be responsible for coordinating engineers, scheduling works, procuring materials, supporting project administration, and ensuring projects are delivered efficiently while maintaining exceptional customer service.

Key Responsibilities

• Proactively schedule installation engineers based on availability, location and skill set.
• Contact customers to arrange installation dates and confirm appointments via email.
• Mobilise installation projects using the company CRM and finance systems.
• Ensure RAMS are completed and issued to clients before works commence.
• Liaise daily with engineers and Assistant Project Managers via telephone, Microsoft Teams and email.
• Monitor live jobs to ensure additional works and return visits are captured and scheduled.
• Escalate variations and additional works to the Group Installation Manager or Surveyors for quotation.
• Manage engineer holiday schedules to maximise resource planning.
• Order materials and access equipment using the company CRM system.
• Arrange accommodation for engineers when required.

Administration & Project Support

• Organise engineer training in line with the company training matrix.
• Process completed paperwork and customer documentation for invoicing.
• Raise work orders and purchase orders using the CRM system.
• Submit permit requests in accordance with customer site requirements.
• Issue NSI and Fire Certificates upon project completion.
• Process engineer timesheets and overtime claims for approval.
• Manage site vetting applications where required.
• Assist with customer review meetings when appropriate.
• Arrange returns of goods and ensure subcontractors are vetted and approved.
• Maintain and update the Work in Progress (WIP) report alongside the Group Installation Manager.

Essential

• Previous experience in a coordination, scheduling or administration role.
• Excellent organisational skills with the ability to prioritise multiple tasks.
• Strong communication skills, both written and verbal.
• High level of attention to detail.
• Strong problem-solving ability and proactive approach.
• Good knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Confident using IT systems and learning new software.
• Ability to work efficiently in a fast-paced environment.

Desirable

• Previous experience within the Fire & Security industry.
• Experience using Joblogic or a similar CRM system.