Installation Administrator

ZipRecruiter; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment manufacturer in Manchester seeks an Installation Administrator to support operations and customer service. The role includes managing day-to-day processes, invoicing, and assisting sales teams. Ideal candidates will have two years of relevant experience and strong technological skills. This position offers competitive salary and benefits including a generous 401k match.

Benefits

Comprehensive suite of benefits

Competitive salary

Generous 401k match

Qualifications

• 2 years general experience in office administration, sales, customer service, and/or related area.
• Expectation for continuous learning, both on the job and externally.

Responsibilities

• Support the Upfit and Service Centers operations.
• Responsible for day-to-day processes including accurate invoicing.
• Manage accounts payable by approving invoices and reconciling statements.
• Provide support to outside sales teams as needed.
• Answer incoming phone calls and assist customer parts calls.

Skills

Problem analysis and resolution ability

Technological skills

Organizational skills

Excellent interpersonal and communication skills

Detail-oriented skills

Education

HS Diploma

Associates degree

Tools

Microsoft Excel

Microsoft Word

Job description

Job DescriptionJob Description

Join Henderson Products Inc., located at 916 S. 10th St, Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and “Keeping America’s Roads Safe!”

HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:

• Be Customer & Results Driven

• Anticipate the Possibilities

• Collaborate & Care

• Communicate Responsibly

• Develop Self & Others

• Get Better Every Day

HOW YOU WILL CONTRIBUTE: As an Installation Administrator, you will support the Upfit and Service Centers (USC’s) operations, sales, service parts, and customer service. This is a key position to the location’s growth and profitability due to the high level of activity and contact with customers.

• Responsible for day-to-day processes to support the business, including support of accurate invoicing of customers for goods and services, closing job orders and inventory adjustments and transfers.
• Job analysis reporting on efficiency performance and on accurate inventory control
• Review the daily receiving audit for Receivables
• Assisting with Service and Warranty jobs by entering Manufacturing orders, creating shop orders, building BOM’s, scheduling, invoicing and closing shop orders
• Manage accounts payable by approving invoices, entering invoices and reconciling credit card statements
• Answer incoming phone calls and assisting where possible. This includes supporting Customer Service with customer parts calls, entry of parts orders into operating system, TCM, and updating customers on parts order status.
• Manage delivery driver schedules and arrange shipment of all installation deliveries using Salesforce
• Issuance of vendor purchase orders requisitions and approval of vendor invoices
• General support of the operations and sales staff.
• Coordinating delivery driver’s hotel rooms, expense reports, fuel tickets, car rentals and timecards.
• Providing support to the outside sales teams as needed
• Support of Marketing in customer mailings relative to the location’s needs
• Support of Human Resource functions including new hires, terminations, and active employee paperwork processing
• Serve as backup for labor reporting and time off recordkeeping for installation technicians
• Customer satisfaction and dependable service

WHAT WE OFFER YOU:

• A fulfilling career with the ability to contribute to an industry leader

• A comprehensive suite of benefits

• Competitive salary commensurate with experience

• A generous 401k match

WHAT THIS ROLE NEEDS:

• Problem analysis and resolution ability
• Technological skills required with knowledge of the company’s operating software, as well as Microsoft products, including Excel and Word
• Organizational, detail, and follow-up skills
• Excellent interpersonal and communication skills, and a strong team player
• HS Diploma, with associates degree helpful
• 2 years general experience in office administration, sales, customer service, and/or related area.
• Expectation for continuous learning, both on the job and externally

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on , , , , , , , or any other characteristic protected by law.