Insite Operations Support Manager

Rubix UKII; Cardiff; On-site; GBP 32,000 - 40,000; Full time

Job summary

Rubix UKII is seeking an Insite Operations professional to provide country-wide support to our on-site teams with customers. This role mainly covers absence of Insite Managers and requires frequent travel across sites, with staying away from home.

You will act as the primary contact, resolve escalated issues, manage stock and orderbooks, negotiate with suppliers, and ensure KPI targets and customer expectations are met. A full driving licence is required.

Qualifications

• Experience in a customer-facing operational or administrative role.
• Proven ability to deliver excellent customer service and resolve issues.
• Familiarity with inventory management systems and processes.
• Basic understanding of procurement and supply chain principles.
• Proficient in Excel and ERP systems.
• Full driving licence required and willingness to travel nationally.

Responsibilities

• Act as the primary point of contact in the absence of the Insite Manager.
• Attend engineering meetings with the customer.
• Support in resolving escalated issues and ensure satisfactory outcomes for both customer and Rubix.
• Provide guidance to ensure KPIs and customer expectations are met.
• Build and maintain strong relationships with suppliers.
• Represent Rubix in customer-facing situations, ensuring professional communication.
• Negotiate prices and delivery terms with suppliers and align with customer requirements.
• Identify and drive Value Add opportunities.
• Oversee and perform stock ordering, cycle counts, and discrepancy investigations.
• Identify and communicate risks and recommend mitigations.
• Maintain accurate and up-to-date orderbook and records.

Skills

Customer-facing

Inventory management

Procurement basics

Microsoft Excel

ERP systems

Driving licence

Travel readiness

Communication skills

Tools

MS Office

Stock management software

Job description

At Rubix, our Insite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.

We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!

If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.

Job Location:

ideally candidates will live in Cardiff or surrounding areas due to the requirement of National travel OR due to the contract portfolio

About The Role

An important customer facing role within our Insite Operations, providing country-wide support to our teams as and when required. Predominantly delivering absence cover for our Insite Managers, sometimes at short notice.

There is a significant amount of travel and staying away from home as the role involves supporting the full profile of Insites.

• Act as the primary point of contact in the absence of the Insite Manager, including attending engineering meetings with the customer.
• Support in resolving escalated issues and ensure satisfactory outcomes for both the customer and Rubix.
• Provide guidance to ensure KPIs and customer expectations are met.
• Build and maintain strong relationships with suppliers.
• Represent Rubix in customer-facing situations, ensuring professional and effective communication.
• Negotiate prices and delivery terms with suppliers and ensure alignment with customer requirements.
• Identify and drive Value Add opportunities.
• Oversee and perform stock ordering, quality stock cycle counts, and discrepancy investigations.
• Identify and communicate risks such as supplier obsolescence and recommend solutions to mitigate impact.
• Maintain an accurate and up to date orderbook, ensuring timely order placement and delivery.
• Maintain and handover accurate records of inventory, transactions, and supplier communications.
• Ensure timely and clear responses to customer and supplier enquiries.
• Receive, understand, and complete the site handover document accurately and on time, ensuring all site requirements are reviewed before the visit.
• Regular staying away from home required – location all dependent on which sites require support.
• Please note we have support staff based across the UK and will endeavour to keep staff as close to home as possible, BUT, this is a role that requires national travel.

Working Hours

Mon - Fri: 8.00 - 17.00

Total Hours: 40

Breaks: 60 mins

Key Skills, Experience & Requirements

• Experience in in a customer-facing operational or administrative role, preferably in the MRO, engineering, or supply chain sectors.
• Proven experience in delivering exceptional customer service, with a strong focus on understanding customer needs, resolving issues effectively, and ensuring a positive customer experience.
• Familiarity with inventory management systems and processes.
• Basic understanding of procurement and supply chain principles.
• Competence in using Microsoft Office Suite, particularly Excel, and ERP systems.
• Experience in resolving escalated issues and working directly with customers and suppliers. Collaboration
• HSEQ knowledge
• Full Driving Licence Required