Insights Manager

Foreign, Commonwealth & Development Office (FCDO); Tathall End; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Civil Service Pension

Training opportunities

On-site gym

Nursery

Cafe

Restaurant

Season-ticket loans

Job summary

FCDO Services is seeking an Insights Manager to shape our future through a portfolio of strategic or customer insights. You will conduct interviews, analyse financial data and surveys, and translate findings into actionable insights.

You will plan annual research and monitor milestones to ensure progress across the portfolio. You will need strong communication, organizational skills, and experience in data analysis and presenting to stakeholders.

Qualifications

• Experience in a customer-facing role delivering high levels of service.
• Strong communication skills, verbal and written.
• Highly organized with superb time management and ability to apply project management principles.
• Experience providing administrative support and meeting management; ability to collate, prepare and analyse data for customer, financial and/or commercial reporting.
• Attention to detail and proofreading experience.
• High proficiency with Microsoft Office, PowerPoint and Excel.
• Desirable: knowledge of FCDO Services business lifecycle; experience running customer budgets, project financials and/or delivery processes; preparing and delivering presentations to audiences; using CRM, Project Planning or ERP systems.

Responsibilities

• Shape insights through a mix of formal, informal, qualitative and quantitative methods.
• Build insights from interviews, financial data and surveys.
• Interpret information into clear usable insights and determine approaches for each project.
• Formulate a structured annual research plan to monitor progress and milestones.

Skills

Customer-facing

Communication

Organization

Data analysis

Attention to detail

Microsoft Office

PowerPoint

Excel

CRM/ERP systems

Tools

CRM systems

ERP systems

Job description

As an Insights Manager, you'll play a pivotal role in shaping our future. You'll be assigned a portfolio, strategic or customer. You'll gain a deeper understanding of customer perspectives on the strategic position of FCDO Services compared to competitors. Build your insights from a mix of formal, informal, qualitative and quantitative methods. This will include conducting interviews, looking at financial data, and surveys. Once you've gathered information, you'll interpret it into usable, clear insights. From there, you'll determine the most appropriate approach for each insights project. Plus, you'll formulate a structured annual research plan to monitor progress and ensure that all milestones are being met.

• Experience working in a customer-facing role, delivering high levels of service.
• Strong communication skills, verbal and written.
• Highly organized, superb time management, ability to apply project management principles.
• Experience providing administrative support and meeting management; ability to collate, prepare and analyse data for customer, financial and/or commercial reporting.
• Attention to detail and proofreading experience.
• High proficiency with Microsoft Office, PowerPoint and Excel.
• Desirable: knowledge of FCDO Services business lifecycle; experience running customer budgets, project financials and/or delivery processes; preparing and delivering presentations to audiences; using CRM, Project Planning or ERP systems.
• Competitive salary,
• Generous holiday entitlement,
• Civil Service Pension,
• Training and development opportunities,
• On-site gym,
• Nursery,
• Café,
• Restaurant,
• Interest-free loans on season tickets and bikes.