Insights Enablement Lead: AI-Driven Client Success

dunnhumby Ltd.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Private medical insurance

Life assurance

Wellbeing support

Job summary

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. We are looking for an Insights Enablement Lead to join the Tesco Insights team to maximise value across client-facing teams.

You'll shape enablement strategy, drive transformation initiatives and ensure our propositions evolve with client needs, business priorities and product developments.

Qualifications

• Experience working with CPG organisations, Client Success teams or other stakeholder-facing functions.
• Strong strategic thinking and problem-solving capability, with the ability to work through ambiguity and define practical solutions.
• Confidence balancing immediate business needs with longer-term opportunities and priorities.
• Excellent communication, facilitation and storytelling skills, with the ability to simplify complex topics for different audiences.
• Knowledge of insight, analytics, product enablement, commercial enablement, proposition development or related disciplines.

Responsibilities

• Shaping longer-term enablement strategies and transformation initiatives that improve how our teams deliver value to clients.
• Defining and evolving enablement propositions, frameworks and approaches across products, tools and propositions.
• Identifying opportunities to improve solutions and ways of working by assessing value, impact and effort.
• Connecting stakeholder requirements, product developments and business priorities to ensure enablement activities remain relevant and effective.
• Championing innovative ways of working, including the adoption of AI and emerging technologies to improve efficiency, accelerate delivery and enhance outcomes.

Skills

CPG experience

Client Success

Strategic thinking

Problem solving

Stakeholder management

Communication

Job description

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. We are looking for an Insights Enablement Lead to join the Tesco Insights team to maximise value across client-facing teams.

You'll shape enablement strategy, drive transformation initiatives and ensure our propositions evolve with client needs, business priorities and product developments.