Insights and Analytics Manager, Europe & International, ViiV

10736 ViiV Healthcare UK Limited; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

ViiV Healthcare in London, United Kingdom, seeks an Insights & Analytics Manager for Europe & International to deliver performance analysis, market intelligence and research. You will combine internal data with external insights, support leadership decisions, and inform strategic planning.

The role is hybrid, requiring 2–3 days onsite weekly. Strong communication, KPI design and stakeholder management are essential, with experience in healthcare data and international markets advantageous.

Qualifications

• Bachelor’s degree or equivalent in Business, Economics, Statistics, Mathematics, Market Research, Life Sciences or related field; postgraduate qualification desirable.
• Experience integrating performance, market and customer evidence to inform commercial decisions.
• Excellent written and verbal communication skills, with the credibility to act as a strategic business partner and influence senior stakeholders across regional, market and Global teams.
• Practical expertise in KPI design, performance analysis, commercial research methodology and customer engagement analytics, market research, competitive intelligence and the management of external research or analytics suppliers; experience applying established KPI frameworks is desirable.
• Strong judgement, curiosity, objectivity and attention to quality, with the ability to work effectively in a fast‑paced matrix environment.

Responsibilities

• Apply KPI definitions to provide a standardized view of performance across the region.
• Provide timely, decision-ready performance data and analysis to inform discussions at regional performance forums.
• Interpret performance measures with stakeholders and translate them into clear, decision-relevant insights.
• Explain market and customer drivers behind performance gaps, risks and opportunities, and recommend where leadership should act.
• Integrate performance data, customer analytics, market intelligence and research to explain outcomes and inform business decisions.
• Analyse customer engagement across field, digital and medical channels using Global CX tools.
• Set and own a focused regional research agenda, leading priority qualitative and quantitative studies and integrating findings with performance and customer data.
• Maximise research value by synthesising existing analytics, research and external intelligence, minimising duplication and targeting investment effectively.
• Maintain disciplined documentation of key methodologies, assumptions, research outputs and recommendations, ensuring robust and reliable evidence for decision-making.

Skills

Communication skills

KPI design

Performance analysis

Market research

Customer analytics

Competitive intelligence

Stakeholder management

Data analytics teams

Education

Bachelor’s degree or equivalent in Business / Economics / Statistics / Mathematics / Market Research / Life Sciences or related field

Postgraduate qualification desirable

Tools

Global CX tools

Job description

About ViiV

We are a specialist pharmaceutical company 100% dedicated to developing medicines to treat and prevent HIV. As the pioneers in HIV innovation, we constantly look to push the boundaries of science to develop medicines that can change lives and give people more choice. Beyond our medicines, we are proud of our deep connection with the HIV community and work with partners to advance research and development, address HIV-related stigma, increase access to our medicines and provide funding and support to local community organisations to support their efforts in the HIV response. We are ViiV Healthcare. Here until HIV and AIDS are not.

About the role

The Insights & Analytics Manager, Europe & International delivers performance analysis, business insight, market intelligence and targeted market research that help the E&I Leadership Team make better commercial decisions. Reporting to the Data & Analytics Director, you will combine internal performance data, external market insights and customer engagement analytics to explain results, identify risks, trends and growth opportunities, close evidence gaps and provide clear, actionable recommendations. Your work will inform business reviews, strategic planning, scenario analysis and the integrated regional performance assessment.

Key responsibilities

• Performance Metrics and Reporting: Apply agreed analytical measures and KPI definitions to support a consistent, standardised view of performance across the region.
• Provide timely, decision-ready performance data and analysis to inform discussions at regional performance forums.
• Partner with stakeholders to interpret performance measures correctly and translate them into clear, decision-relevant insights.
• Business Insights and Decision Support: Explain market and customer drivers behind performance gaps, risks and opportunities, and recommend where leadership should act.
• Integrate performance data, customer analytics, market intelligence and research to explain outcomes and inform business decisions.
• Analyse customer engagement across field, digital and medical channels, using Global CX tools to understand effectiveness and links to performance.
• Market Research: Set and own a focused regional research agenda, leading priority qualitative and quantitative studies and integrating findings with performance and customer data.
• Maximise research value by synthesising existing analytics, research and external intelligence, minimising duplication and targeting investment effectively.
• Standards and Collaboration: Apply agreed core KPI and insight standards across E&I, partnering with Global Data & Analytics, research teams and other functions to deliver the regional roadmap.
• Maintain disciplined documentation of key methodologies, assumptions, research outputs and recommendations, ensuring robust and reliable evidence for decision-making.

Why You?

Basic Qualifications & Experience: Bachelor’s degree or equivalent in Business, Economics, Statistics, Mathematics, Market Research, Life Sciences or a related field; postgraduate qualification desirable. Significant experience integrating performance, market and customer evidence to inform commercial decisions, ideally within the pharmaceutical or healthcare sector. Proven ability to integrate quantitative and qualitative evidence and translate complex analysis into clear commercial implications and recommendations. Excellent written and verbal communication skills, with the credibility to act as a strategic business partner and influence senior stakeholders across regional, market and Global teams. Practical expertise in KPI design, performance analysis, commercial research methodology and customer engagement analytics, market research, competitive intelligence and the management of external research or analytics suppliers; experience applying established KPI frameworks is desirable. Strong judgement, curiosity, objectivity and attention to quality, with the ability to work effectively in a fast‑paced matrix environment.

Preferred Skills & Experience: Strong understanding of healthcare data and commercial decision-making; knowledge of HIV and international markets is advantageous. Previous experience working alongside developers & other data analytics teams, internally and externally. Experience in healthcare data consulting preferred.

Closing Date for Applications: 15th November 2026

Working Arrangement

This is a hybrid role and is based at our London HQ in the United Kingdom requiring two to three days onsite per week. Please be aware there is no flexibility on UK location. #hybrid

Skills Customer Insights, Data to Insights, Digital Fluency, Influencing Without Authority, Market Knowledge, Scientific Literacy

Why Us?

At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV. We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK. Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities. Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.

ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels.

If you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure ViiV’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.