Insight Manager - Customer Communications Delivery

Rita Blue; Coventry; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Rita Blue is seeking an Insight Manager for Customer Communications Delivery to enhance data management and stakeholder communications. The role involves sourcing data, ensuring security, and facilitating effective communication strategies across teams. Applicants should possess strong data analysis skills, stakeholder engagement capabilities, and familiarity with tools like SQL and Excel. Work is hybrid, with one day a week in our Coventry office, focused on continuous improvement in communication delivery.

Benefits

Discretionary bonus scheme

Comprehensive support for wellbeing

Qualifications

• Experience of working on a project and driving it forward.
• High attention to detail and accuracy.
• Hands-on experience with large datasets.

Responsibilities

• Source and deliver data to target the correct audience.
• Build and maintain clear processes for data handling.
• Support post-delivery reviews to measure effectiveness.

Skills

Data analysis

Microsoft Excel

Stakeholder engagement

Communication

Tools

SQL

Cognos

PowerPoint

Job description

About The Role

We have an exciting opportunity for an Insight Manager - Customer Communications Deliveryto joinourResearch and Insight team. The team helps the Society send the right messages to customers and partners through different channels like email, text, and mail. We make sure the data behind these messages is accurate, timely, and supports our goals. The number and complexity of messages we send is growing every year, so its important our team has enough people and support to handle the workload.

Working with Stakeholders and Managing Data

Youll work closely with teams, mainly in Marketing, Product and Digital to identify what data is needed and how to source it, prior to delivery for customer and broker communications.

Key Responsibilities

• Source and deliver the right datato help target the appropriate audience.
• Build and maintain clear processesfor handling data safely and correctly.
• Follow rules and policiesto keep sensitive data secure and manage risks.
• Build stakeholder relationships, working confidently with senior colleagues
• Continuing to identify and drive process improvements, both within and outside of the team
• Shaping the future strategic solution for communications delivery
• Support post-delivery reviews by measuring the impact of communications and evaluating effectiveness.
  
  

Role Location:Coventry, Manchester Hybrid Working. 1 day a week in the Coventry office

About You

To be successful in this role youll have the ability to challenge existing ways of working and push communication delivery forward to ensure continuous improvement.

Essential Experience Will Be

• Confidence to challenge and move forward the communications delivery agenda
• Experience of working on a project and drive it forward by engaging with the right people
• A high level of proficiency with Microsoft Excel
• Experience of analysing and interpreting data, with high attention to detail and accuracy
• Hands on experience of large datasets and management best practice
• A versatile and highly organised individual, able to perform under pressure in a fast-paced working environment.
• A team player who works collaboratively, possessing excellent communication and interpersonal skills
  
  

Desirable experience will be:

• SQL, Cognos and PowerPoint.
• Knowledge and awareness of the financial services industry, customers & regulation
• Knowledge of CBS customer data
  
  

About us

Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

If you would like to opt in to the scheme please contact our recruitment team when you apply viaGet in touch - Coventry Building Society (coventrycareers.co.uk)

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