Insight & CX Project Lead

Vanilla Recruitment; Mansfield; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Job summary

Vanilla Recruitment is partnering with a leading marketing services company to hire a Research & Insights Project Manager. You will drive end-to-end qualitative and CX programmes across client accounts, from brief to delivery, ensuring on-time, within-budget, and high-quality output with smooth team collaboration.

The ideal candidate has agency/consultancy experience, a solid grasp of qualitative research, and a passion for seamless project execution, with hybrid working: 2–3 days in Mansfield

Qualifications

• Extensive experience in a Research & Insights role with project management responsibilities in an agency environment.
• Strong understanding of qualitative research processes and methodologies.
• Ability to lead and coordinate cross-functional teams across multiple projects.
• Experience working with international/stakeholder-driven projects is an advantage.

Responsibilities

• Take insight briefs from clients and Research Account Directors.
• Estimate costs, challenge objectives at project start and manage budgets.
• Manage all aspects of insight projects – estimates, timings, recruitment, suppliers, clients, presentations, debrief sessions, budget.
• Be the primary client contact for all insight projects you manage.
• Produce timing plans and schedule internal/external resources to meet deadlines.
• Prioritize work based on team priorities and scope changes.
• Identify and manage conflicts between cost, time and quality.
• Attend client briefings and presentations with the client team.
• Collaborate with Research Account Directors to ensure objectives are achievable and meet quality standards.
• Identify opportunities for updates and development of systems and business methods.
• Keep informed of emerging trends and market conditions.

Skills

Project management

Qualitative research

Client liaison

Stakeholder management

Budgeting

Job description

Vanilla Recruitment is partnering with a leading marketing services company to hire a Research & Insights Project Manager. You will drive end-to-end qualitative and CX programmes across client accounts, from brief to delivery, ensuring on-time, within-budget, and high-quality output with smooth team collaboration.

The ideal candidate has agency/consultancy experience, a solid grasp of qualitative research, and a passion for seamless project execution, with hybrid working: 2–3 days in Mansfield