Insight & Assurance Officer

Dacorum Borough Council; Hemel Hempstead; On-site; GBP 32,000 - 48,000; Full time

Job summary

Dacorum Borough Council is seeking an experienced Insight and Assurance Officer to join the Impact, Insight and Strategy Team. This permanent role focuses on turning performance data into actionable insights to improve housing services and regulatory compliance.

You will develop, validate and report performance information, and present quarterly insights via Power BI dashboards, contributing to continuous improvement and resident outcomes. A driving licence is required.

Qualifications

• Experience in performance management, assurance or regulatory work in housing or a regulated environment.
• Ability to interrogate datasets, identify trends and translate findings into clear insight.
• GCSE Maths and English (or equivalent) with ongoing professional development.

Responsibilities

• Collect, validate, analyse and report key performance information (e.g., TSMs).
• Coordinate and submit statutory and regulatory returns.
• Create and present quarterly performance insights via Power BI dashboards.
• Support assurance, audit and inspection activity and maintain audit-ready evidence.
• Maintain data dictionaries and evidence logs for the assurance library.
• Analyse complaints outcomes and performance for service improvement.

Skills

Performance management

Assurance

Regulatory compliance

Data analysis

Education

GCSE Maths

GCSE English

Tools

Power BI

Job description

Ref: H7522

Are you ready to make a real difference and help shape the future of Housing services through insight, performance and assurance?

Job Description

Permanent

We are seeking an experienced and motivated Insight and Assurance Officer to join our dynamic Impact, Insight and Strategy Team. This is an exciting opportunity to play a key role in ensuring housing services are driven by robust performance information, meaningful resident insight and strong regulatory assurance.

As the Insight and Assurance Officer, you will be assisting on the collection, validation, analysis and reporting of key performance information, including Tenant Satisfaction Measures (TSMs), and coordination and submission of statutory and regulatory returns. You will also be working closely with housing teams to create and present quarterly performance insights via Power BI dashboards. Through analysis and assurance activity, you will contribute to a culture of continuous improvement, helping services identify opportunities to enhance performance and resident outcomes. You will be expected to produce draft reports and provide help with project administration.

The role also includes supporting assurance, audit and inspection activity, maintaining audit-ready evidence, analysing learning from complaints and Housing Ombudsman outcomes. To support regulatory submissions and future audits, you will also be expected to maintain data dictionaries and evidence logs to contribute to the assurance library. You will also analyse complaints outcomes and performance, identifying themes, learning and opportunities for service improvement helping to ensure resident feedback is translated into meaningful change.

We are looking for an analytical and proactive individual with experience of performance management, assurance, regulatory compliance or a similar role within housing or another regulated environment. You will have the ability to interrogate datasets, identify trends and risks, and translate findings into clear, accessible insight that supports service improvement and organisational learning.

To be successful, you will have experience in performance, insight, assurance or regulatory work, strong stakeholder management skills, and the confidence to influence and challenge colleagues. The successful candidate will have a good standard of education, including GCSE Maths and English (or equivalent), together with evidence of ongoing professional development in performance, data, assurance, audit, complaints, policy or a related field, is essential.

Applicants must hold a full driving licence that is valid in the UK and have access to a vehicle.

A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

Information for applicants on Local Government Reorganisation - May 2026

What is Local Government Reorganisation?

The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution. This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils.

The aim is to make local government simpler and more efficient, improve services for residents, and bring decision-making closer to the communities we serve.

What This Means For You

If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change.

While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.

You will have the chance to help shape the future of local services and be part of building something new. The new unitary councils will create opportunities for innovation, growth, and better public services. They will offer a more joined-up and forward-looking working environment for employees.

We are committed to supporting our staff and continuing to deliver high-quality services for residents throughout this change. Together, we are building a better future.