Insight and Implementation Lead

Inventum Group; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a strategic Insight & Implementation Lead to spearhead customer insights that drive critical business decisions. This pivotal role involves collaborating with cross-functional teams to design and implement an insight roadmap, ensuring alignment with strategic goals. The ideal candidate will possess a strong analytical background and exceptional communication skills, capable of translating complex data into actionable insights. Join a forward-thinking organization that champions evidence-based decision-making and fosters a culture of customer-focused innovation.

Qualifications

• Proven experience leading customer insight and analytics initiatives.
• Strong analytical background with a relevant degree.

Responsibilities

• Lead the design and delivery of the insight roadmap for business areas.
• Develop dashboards and visualisations that support decision-making.

Skills

Analytical Skills

Communication Skills

Stakeholder Engagement

Project Management

Segmentation

Customer Journey Mapping

CRM

Data Analysis

Education

Degree in Statistics

Degree in Operational Research

Degree in Management Science

Tools

Analytical Tools

AI/GenAI Applications

Job description

Insight & Implementation Lead

Location: London, Bristol or Edinburgh (Hybrid - minimum 3 days in office)

Hours: 35 hours per week

Contract Type: Full-time, Permanent

Band Level: Leadership

Inventum are working with a Financial Services company, designed to help people with disabilities access a vehicle of their choice through a lease scheme, making it easier for them to get around.

Overview:

We're seeking a strategic, insight-driven professional to lead the development, delivery, and implementation of customer insights that inform critical business decisions. This high-impact role will serve as a key business partner to cross-functional teams and play a central role in fostering a culture of evidence-based, customer-focused thinking.

Key Responsibilities:

1. Lead the design and delivery of the insight roadmap for a defined business area, aligning analytics and research with strategic goals.
2. Translate complex business challenges into clear, actionable research and analytics programmes.
3. Coordinate cross-team insight activities to ensure alignment, efficiency, and measurable outcomes.
4. Develop dashboards, scorecards, and visualisations that support decision-making and performance tracking.
5. Champion segmentation initiatives and enhance understanding of key customer metrics such as value for money.
6. Own "the last mile" of insight: deliver knowledge in compelling formats that drive stakeholder action.
7. Create a multi-channel communication strategy to ensure insights reach the right people at the right time.
8. Represent the insight function in senior leadership teams and deputise for the Head of Customer Insight & Analytics when needed.
9. Stay ahead of industry trends and bring innovative insight and analytics practices into the organisation.
10. Collaborate with external research agencies to ensure best-in-class outputs.

What We're Looking For:

1. Proven experience leading customer insight and analytics initiatives that inform high-level business decisions.
2. Strong analytical background, ideally with a degree in a relevant field (e.g. statistics, operational research, management science).
3. Excellent communication and storytelling skills - able to translate complex data into actionable insight.
4. Adept at working with multiple data sources and analytical tools.
5. Skilled at stakeholder engagement across senior and cross-functional teams.
6. Experience with segmentation, customer journey mapping, CRM, and customer value analysis.
7. Familiarity with AI/GenAI applications in research and analytics is a plus.
8. Comfortable managing projects end-to-end, including agency management and impact measurement.

Inventum Group is acting as an Employment Agency in relation to this vacancy.