Insight and Communications Specialist

ECA International; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join ECA International as an Insight and Communications Specialist, where you'll translate data into actionable insights and compelling narratives. This role requires the creation of impactful content to enhance customer engagement and visibility in a competitive market. Be a part of a friendly team that values collaboration and supports professional growth in a flexible, hybrid work environment.

Benefits

Enhanced Stakeholder Pension Contribution

25 days annual leave

Health, Life Insurance + EAP Wellbeing Support

Eligible for Annual Bonus Scheme

Long Service Awards

ClassPass Membership

Enhanced Family Leave

Up to £1,000 for personal development & training

Season Ticket Loan

Flexible/hybrid Work Environment

Cycle to Work Scheme

Free Eye Test

Qualifications

• Proven experience in content creation and data storytelling within a B2B environment.
• Ability to analyse large datasets for actionable insights.
• Strong writing and storytelling skills to engage content.

Responsibilities

• Develop high-impact content including white papers and case studies.
• Identify research opportunities to align with industry trends.
• Support internal and external communications for customer engagement.

Skills

Content creation

Data storytelling

Communication

Collaboration

Education

Bachelor's degree in marketing, communications, data analytics, or a related field

Tools

Data analysis tools

Survey platforms

Visualisation platforms

Generative AI tools

Job description

About Us

As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international mobility. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients.

Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.

We love to invest in our people's success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.

About The Role

The Insight and Communications Specialist will play a key role in translating data into actionable insights and crafting compelling narratives that resonate with customers and stakeholders. You will develop thought leadership content, support internal and external communications, and create materials that enhance customer engagement and adoption. This role is essential in positioning ECA's products and services as market leaders and driving long-term customer success.

Requirements

Key responsibilities:

Content creation and thought leadership:

Develop high-impact content including white papers, survey reports, case studies, and success stories

Support GTM initiatives by creating launch materials, feature guides, and campaign assets

Collaborate with product and sales teams to tailor messaging for different customer segments

Insight generation and data storytelling:

Identify research opportunities aligned with customer challenges and industry trends

Collect and analyse data, then translate it into actionable insights that inform marketing strategies and product positioning

Create narratives that clearly communicate the practical value of ECA's solutions to customers and prospects

Ensure outputs tell compelling, data-driven stories tailored to key customer segments

Internal and external communications:

• Support the development of onboarding toolkits, training guides, and other customer enablement resources
• Produce thought leadership content that addresses customer pain points and showcases ECA's expertise
• Content innovation and scalability:
• Experiment with innovative content formats (e.g., interactive dashboards, visual storytelling) to enhance audience engagement
• Assist with the design and management of a new platform for ECA's global mobility survey data
• Leverage tools like generative AI and visualisation platforms to increase content efficiency and impact
• Establish content frameworks and templates to ensure consistency and scalability
  
  

Skills and qualifications:

• Bachelor's degree in marketing, communications, data analytics, or a related field
• Proven experience in content creation, data storytelling, or communications within a B2B environment
• Ability to analyse and interpret large datasets to generate clear, actionable insights
• Strong writing and storytelling skills, with the ability to translate complex data into clear, engaging content
• Understanding of research methodology and best practices, including sampling, survey logic, and bias mitigation
• Proficiency with data analysis tools, survey platforms, visualisation platforms, and generative AI tools is an advantage
• Excellent communication and collaboration skills, with the ability to work cross-functionally
• Strong attention to detail and commitment to delivering high-quality, impactful content
  
  

Benefits

What's in it for you

• Enhanced Stakeholder Pension Contribution
• 25 days annual leave
• Health, Life Insurance + EAP Wellbeing Support
• Eligible for Annual Bonus Scheme
• Long Service Awards
• ️️ ClassPass Membership
• Enhanced Family Leave
• Up to £1,000 per year for personal development & training
• Season Ticket Loan
• Flexible/hybrid Work Environment
• Cycle to Work Scheme
• Free Eye Test
  
  

Our Team and Culture

We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London. Not to mention, being in the hub of the West End, we're surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.