Insight Analyst

Tesco Hungary; Welwyn Garden City; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading supermarket and technology provider is seeking an Insight Analyst for the Quality team. This role involves transforming data into insights to support returns propositions across multiple channels. The ideal candidate should possess strong analytical skills and experience in online retail or fulfillment sectors.

Qualifications

• Strong Microsoft Office and presentation skills are required.
• Experience with SQL for data extraction and manipulation is essential.
• Background in online retail or fulfillment sectors, food or non-food is preferred.

Responsibilities

• Support development and improve multi-channel returns propositions.
• Analyze returns data for business cases and KPI tracking.
• Investigate trends and drivers of customer satisfaction.

Skills

Microsoft Office

Presentation skills

SQL

Data visualization

Tools

Tableau

Job description

An opportunity has arisen for an Insight Analyst to join the Quality team.

The successful candidate will be responsible for supporting the development and improvement of our multi-channel returns propositions by providing insight and operational support to the Returns, Online, and Store Operational teams. The role involves transforming data into actionable insights.

This role is suitable for someone with strong Microsoft Office skills and good presentation skills.

• Keeping up to date with trends in refunds, returns, competitor activity, and market dynamics, and sharing insights with the team.
• Collaborating with store, online, and strategy teams to understand business priorities across channels.
• Providing administrative and analytical support, manipulating data to create meaningful insights for quick team reactions.
• Investigating trends and drivers of customer satisfaction and refund/returns issues across categories, and making recommendations based on insights.
• Creating insights on product returns, return frequency, reasons, and associated costs.
• Analyzing returns data to support business cases and KPI tracking.

• Working collaboratively with wider teams.
• Using your initiative effectively.
• Proficiency in Microsoft Office, especially presentation skills.
• Experience with SQL for data extraction and manipulation.
• Data visualization skills, ideally with Tableau or similar tools.
• Experience in online retail or fulfillment sectors, food or non-food.

#LI - EF1

#LI - Hybrid

We are a company known as a supermarket, technology provider, and mobile network operator. Our goal is to make every day better for our customers, colleagues, and communities worldwide. We value diversity and support flexible working arrangements. We are committed to an inclusive and accessible recruitment process. For application support, click here. We welcome applications even if you don't meet every requirement.